Summary
Overview
Work History
Education
Skills
Referances
Timeline
Generic
Kelsey Whitney

Kelsey Whitney

Thornton,CO

Summary

Enthusiastic & hardworking employee with strong customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Currently the Operations Manager for 4 retail dispensaries. Experienced in determining specific training requirements. Have personally training over 30 retail employees, created over 30 company procedures, onboarded 7 dispensaries to company procedures, and onboarded 5 stores on to new point of sales systems. I'm ready to offer my in depth training skills gained over 6-years of cannabis industry experience and learn new positions within the industry.

Overview

6
6
years of professional experience

Work History

Operations Manager

Long Play Retail
Denver, Colorado
05.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Presented performance and productivity reports to supervisors.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Training Specialist

Long Play Retail
Thornton, Colorado
10.2019 - 05.2023
  • Onboard, coach, and mentor all current and new retail employees in multiple positions.
  • Train retail employees on new software with minimum level of frustration and training friction.
  • Conduct training assessments to identify individuals' current level of skill compared to required competency for position.
  • Travel as many as 7 days per week to sites for training purposes.
  • Developed and manage training tools, classes & SOPs to meet needs of retail cannabis clients.
  • Collaborate with senior and department leaders to develop and implement workforce plans
  • Identify areas for improvement in training programs and collaborated with teams to implement changes.
  • Prepare reports to track employee progress and recruitment needs for future training.
  • Prepare custom training course materials and presentations for corporate training.
  • Establish and provided appropriate instructional materials and training outlines for management-level implementation.
  • Develop targeted courses to achieve company training objectives and enhance skills of all employees.

Lead Budtender

Long Play Retail - Mile High Green Cross
Denver, CO
10.2018 - 10.2019
  • Handled large volume of cash with high accuracy and security each day.
  • Oversaw sale of merchandise such as flowers, concentrates and edibles.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Created positive and healthy customer interactions to align with company core values.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Trained New employees
  • Onboarded New store locations to Long Play Retail

Skydiving Instructor

Mile Hi Skydiving
Longmont, CO
04.2018 - 09.2019
  • Couched highly intense scenarios and skills to new participants into the sport
  • Tracked attendees, participation and understanding of course material.
  • Implemented variety of skills to equip and enable students to bring their best to the drop zone every day.
  • Individualized training implements depending on the students needs
  • Educated, coached and mentored 15+ new jumpers in multiple skill levels.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Education

Skydiving Instructional Rating - Athletic Training

Mile Hi Skydiving Instructors School
04-2018

High School Diploma -

Frederick High School
Frederick, CO
05.2014

Skills

  • Learning, perfecting, and training new programs & procedures
  • Group, One on One, and Virtual Training
  • Developing and writing SOPs
  • Training and developing individual employees
  • Orientation and Onboarding
  • Customer Service
  • Customer Retention
  • Data Analysis
  • Process Improvement
  • Organizational Management
  • Team Leadership
  • Workforce Management
  • Troubleshooting and problem solving
  • Operations Monitoring
  • Team Building/Leadership
  • Multi-site operations
  • Critical Thinking
  • Scheduling
  • Leadership Development
  • Creative Solution Development
  • Project Development
  • Proficient in Metrc & Colorado Compliance Training
  • Proficient Biotrack & MJ Platform POS systems
  • Proficient in Microsoft Office, Microsoft Excel, Adobe Illustrator

Referances

Georgie Craig 

516.449.2298

Manager from May 2023 - Current

Mandee Dmitruk 

440.336.5070

Manager from September 2021 - May 2023

Jeff Sozio 

719.239.1607

Manager from October 2019 - September 2021

Danielle Colman

407.414.9646

Most Developed Trainee - July 2020 - October 2023

Timeline

Operations Manager

Long Play Retail
05.2023 - Current

Training Specialist

Long Play Retail
10.2019 - 05.2023

Lead Budtender

Long Play Retail - Mile High Green Cross
10.2018 - 10.2019

Skydiving Instructor

Mile Hi Skydiving
04.2018 - 09.2019

Skydiving Instructional Rating - Athletic Training

Mile Hi Skydiving Instructors School

High School Diploma -

Frederick High School

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Kelsey Whitney