Kelsey Williams
Savannah,GA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Savannah, GA
10.2022 - 05.2024
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Executive Housekeeping Manager
Holiday Inn Express Hotel Suites
Acworth, GA
12.2019 - 06.2020
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Investigated customer complaints regarding cleanliness or service issues.
- Advised management on best practices for maintaining a safe work environment.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Prepared and distributed assignment sheets to assigned staff.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized supplies for use based on expected customer needs.
- Managed team of employees, daily progress reports and overall project planning.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Education
High School Diploma -
Loganville High School
Loganville, GA05-2013
Skills
- Promotional support
- Order Processing
- Customer Needs Assessment
- Inventory Control
- Relationship Building
- Teamwork and Collaboration
- Fraud Detection
- Merchandising understanding
- Exceptional customer service
- Flexible Schedule
- Positive and professional
- Reliable and punctual
- Time Management
- Goal-Oriented
References
References available upon request.
Timeline
Sales Associate
Ross Dress for Less
10.2022 - 05.2024
Executive Housekeeping Manager
Holiday Inn Express Hotel Suites
12.2019 - 06.2020
High School Diploma -
Loganville High School
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