Summary
Overview
Work History
Education
Skills
References
Timeline
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Kelsey Williams

Lumberton,NC

Summary

Motivated and detail-oriented professional with over 2 years of experience enhancing customer and patient experiences in healthcare and educational settings. Skilled in patient records management, appointment scheduling, administrative efficiency, and delivering exceptional customer service. Proficient in adapting to new technologies, fostering teamwork, and resolving issues to achieve high satisfaction rates.

Overview

2
2
years of professional experience

Work History

Medical Office Assistant

UNC Health Southeastern
Lumberton , NC
09.2024 - Current
  • Manage patient records, ensuring accuracy and HIPAA compliance.
  • Schedule appointments and coordinate with healthcare providers to optimize clinic operations.
  • Serve as a liaison between patients and medical staff, addressing concerns and enhancing satisfaction.
  • Utilize ICD-10 coding and medical terminology to process insurance claims and documentation.

Substitute Teacher

Public Schools Of Robeson County
Lumberton , NC
09.2022 - 06.2024
  • Managed classrooms and maintained educational continuity for K-12 students.
  • Enhanced student engagement through tailored lesson plans and interactive teaching methods.
  • Demonstrated strong interpersonal skills to collaborate with staff and support diverse student needs.

Medical Office Assistant

Lumber River Family Practice
Lumberton , NC
06.2023 - 01.2024
  • Supported front-office operations, including patient check-ins, insurance verification, and appointment scheduling.
  • Prepared and maintained medical records, ensuring confidentiality and compliance with healthcare regulations.
  • Assisted in managing billing processes, and submitted insurance claims with accuracy.
  • Provided outstanding customer service to patients, addressing inquiries, and coordinating care efficiently.
  • Monitored office supplies, and ensured the facility operated smoothly.

Customer Service Representative

Genesis Call Center LLC
Hope Mills, NC
03.2023 - 12.2023
  • Handled 50+ customer inquiries daily, resolving issues with professionalism and empathy.
  • Maintained a 95% satisfaction rate by effectively addressing customer concerns and escalating complex cases.
  • Leveraged CRM tools to track interactions, improving response times, and service consistency.

Education

Pharmacy Technician Certificate -

Martinsburg College
Martinsburg, WV
09-2024

Associate of Science -

Bladen Community College
Dublin, NC
08-2023

High School Diploma -

Purnell Swett High School
Maxton, NC
06-2017

Skills

  • Customer Service and Patient Relations
  • Appointment scheduling and calendar management
  • Data entry and records management (ICD-10 proficiency)
  • Administrative support and process improvement
  • Time management and organization
  • Software adaptation (CRM, medical billing)
  • Critical thinking and problem solving

References

References available upon request.

Timeline

Medical Office Assistant

UNC Health Southeastern
09.2024 - Current

Medical Office Assistant

Lumber River Family Practice
06.2023 - 01.2024

Customer Service Representative

Genesis Call Center LLC
03.2023 - 12.2023

Substitute Teacher

Public Schools Of Robeson County
09.2022 - 06.2024

Pharmacy Technician Certificate -

Martinsburg College

Associate of Science -

Bladen Community College

High School Diploma -

Purnell Swett High School

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Kelsey Williams