Kelsey Wilson
Rincon,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Landings Club. Proven ability to enhance guest experiences through effective communication and upselling techniques. Adept at managing high-volume dining while maintaining safety protocols and fostering positive relationships with customers and team members.
Overview
11
11
years of professional experience
Work History
Server
Sunny Side Up
Garden City, Ga
01.2025 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Foley House Inn
Savannah, GA
02.2019 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
LGC Associates
3348 Peachtree Rd Ste 700, Atlanta Ga
01.2016 - 01.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
The Landings Club
Savannah, GA
10.2013 - 01.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Windor Forest Highschool
Savannah, GA06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Food running
- High volume dining
- Team player
Timeline
Server
Sunny Side Up
01.2025 - 03.2025
Server
Foley House Inn
02.2019 - 03.2020
Server
LGC Associates
01.2016 - 01.2019
Server
The Landings Club
10.2013 - 01.2016
High School Diploma -
Windor Forest Highschool