Kelsey Wilson
Rincon,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Landings Club. Proven ability to enhance guest experiences through effective communication and upselling techniques. Adept at managing high-volume dining while maintaining safety protocols and fostering positive relationships with customers and team members.
Overview
11
11
years of professional experience
Work History
Server
Sunny Side Up
01.2025 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Foley House Inn
02.2019 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
LGC Associates
01.2016 - 01.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
The Landings Club
10.2013 - 01.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Windor Forest Highschool
Savannah, GA06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Food running
- High volume dining
- Team player
Timeline
Server
Sunny Side Up
01.2025 - 03.2025
Server
Foley House Inn
02.2019 - 03.2020
Server
LGC Associates
01.2016 - 01.2019
Server
The Landings Club
10.2013 - 01.2016
High School Diploma -
Windor Forest Highschool
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