Kelsey Winham
Saint George,UT
Summary
Professional with strong experience in hospitality management and guest services. Demonstrated ability to enhance team performance and deliver exceptional customer satisfaction. Skilled in problem-solving, multitasking, and adapting to changing needs. Known for reliability, effective communication, and leadership in high-pressure environments.
Fitness professional prepared to bring wealth of knowledge in physical training and client wellness. Valued for ability to develop customized fitness plans that encourage healthy lifestyles and improve physical performance. Known for collaborative approach and adaptability, consistently fostering environment of support and motivation. Key skills include strength training, cardio conditioning, and nutritional guidance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Front Desk Manager
Summit Athletic Club
07.2024 - Current
- Responded to customer service inquiries, both in-person and by telephone.
- Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
- Supervised front desk staff consisting of 40 employees.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
Personal Trainer
Self-employeed
07.2024 - Current
- Educated clients on proper exercise techniques, and reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Improved client fitness levels by developing personalized workout plans, and monitoring progress.
- Demonstrated proper form and technique to prevent injury.
Server
Dillions BBQ
01.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Liberty High School
Peoria, AZ05-2023
Skills
- Hospitality
- Organizational proficiency
- Staff training and development
- Employee appraisals
Accomplishments
- Promoted from front desk clerk to front desk manager within 2 months of hire due to exceptional job performance.
- Achieved my CPT by completing the NASM exam with accuracy and efficiency.
- Exceptional Varsity Student athlete for four years.
- Supervised team of 40 staff members.
Certification
- CPR Certification - American Heart Association or Red Cross.
- Food Handler Certification - ServSafe or National Restaurant Association.
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Languages
English
Native or Bilingual
Timeline
Assistant Front Desk Manager
Summit Athletic Club
07.2024 - Current
Personal Trainer
Self-employeed
07.2024 - Current
Server
Dillions BBQ
01.2022 - 06.2024
High School Diploma -
Liberty High School
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