Summary

Overview

Work History

Education

Skills

Accomplishments

Work Availability

Software

Interests

Certification

Work Preference

Timeline

Kelsey Wolfe

Seattle,WA

Summary

Administrative professional with track record in supporting leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.

Overview

years of professional experience

Work History

Executive Assistant

Executive Consulting Group

08.2022 - Current

Managed calendars for 7 partners and principals, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Processed travel expenses and reimbursements for executive team and senior management group.
Created portfolios for client meetings
Worked with in-house IT to update and maintain the internal company website
Coordinated in-office functions with emphasis on working with external vendors
Organized and coordinated out of state conferences and monthly meetings.
Ordered/distributing office supplies and mail
Handled confidential and sensitive information with discretion and tact.

Administrative Assistant II

Eating Recovery Center

05.2022 - 08.2022

Created and coordinated schedules for 3 doctors and 15 therapists
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Dictated and supported workflow for staff in all departments
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Coordinated communications between doctors and insurance companies
Audited patient charts for mistakes or missed forms
Stepped into Admin 1 role when needed including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Short term contract/ecology technician

Ecostudies Institute

05.2021 - 07.2021

Ecology and restoration efforts
Compiled stats and wrote annual reports for wetlands to be submitted to Washington State
Educating volunteers on prairie ecology
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines with the military and air force bases.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in ecology.

Head Veterinary Technician

Lien Animal Clinic

09.2015 - 07.2017

Support of 8 Doctors with scheduling and surgery workflow
Developed training programs for new veterinary technicians, promoting skill development and a thorough understanding of clinic protocols including out of state continuing education.
Efficiently managed payroll processing tasks including timekeeping records verification and salary disbursements.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Assisted in surgical procedures, ensuring proper preparation, monitoring anesthesia levels, and providing post-operative care for optimal recovery rates.
Maintained detailed and accurate patient records, facilitating seamless communication among the veterinary team members.
Increased client satisfaction by providing exceptional customer service, addressing concerns, and answering questions promptly and professionally.
Provided emergency care to critically ill patients under veterinarian guidance with quick thinking skills during high-pressure situations.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Reduced patient stress during visits, implementing gentle handling techniques and creating a calming environment.

Claims Adjuster

Trupanion, medical insurance for cats and dogs

10.2014 - 08.2015

Negotiated favorable settlements with claimants
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Veterinary Technician

VCA Hospitals

09.2011 - 09.2014

Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Restrained animals to protect veterinarians from potential harm.
Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Veterinary Assistant

Broadway Animal Hospital

04.2008 - 08.2010

Positioned animals for diagnostic imaging such as x-rays and scans.
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.

Kennel Worker

Pilchuck Veterinary Hospital

01.2006 - 06.2008

Ensured animal safety with proper handling techniques and adherence to facility guidelines.
Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
Cared for physical and psychological needs of animals with regular walks and playtime.
Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
Maintained sanitary conditions for animals by cleaning living spaces and cages according to Washington State health code guidelines.
Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.

Education

Bachelor of Science - Biology

Evergreen State College

Olympia, WA

03.2021

Associates of Veterinary Technology -

Pierce College

06.2011

Skills

Executive support
Office Management
Travel Management
Expense Management
Calendar Management
Microsoft Suite
Administration

Staff training and development
Strong problem solving
High-Pressure Situations
Fast Paced Environments
Attention to detail
Information confidentiality

Accomplishments

Recent overhaul of the subscriptions process and internal website page. Subscriptions were gathered and cataloged over months and a procedure for new subscriptions was put into place. This had an overall cost saving effect for the company, decreasing overlapping subscription waste and informing everyone in the company what subscriptions are available to them through our company.

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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