Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
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KELSEY WOODS

Dallas,TX

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Omni Hotels & Resorts
01.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • POE (Point of Excellence) Training
  • Human Trafficking Course Completion
  • Working directly and communicating efficiently with all parts of the hotel(s), both OMNI La Mansion, and Mokara Hotel & Spa (i.e. spa, concierge, front desk, loss prevention, HR, accounting, & upper management)
  • Creating signature cocktails for holiday events along the San Antonio Riverwalk, as well as for special conferences in town staying within either of our resorts.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Cross training for Mokara Hotel & Spa Roof Top (poolside) bar as well as for banquet staff.

ASSISTANT BAR MANAGER / BARTENDER

The Mojo Lounge
11.2020 - 10.2023
  • Developed strong working relationships with customers and staff
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
  • Kept bar organized and clean during busy hours
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.

LEAD BARTENDER

Buddy's Bites & Brews
08.2017 - 11.2019
  • Able to work independently or as part of a team depending on needs of the business
  • Exceptional customer service skills with the ability to handle difficult situations diplomatically
  • Proficient in POS systems, cash handling, and inventory management
  • Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors
  • Successfully trained new staff members on proper procedures for making drinks and serving customers
  • Expert knowledge of alcoholic beverages and mixology techniques
  • Developed efficient processes for streamlining bar operations and increasing profitability
  • Highly knowledgeable regarding applicable state laws related to alcohol service.

BARTENDER

The Dirty Bird Lounge
10.2015 - 07.2017
  • Developed strong working relationships with customers and staff
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
  • Kept bar organized and clean during busy hours
  • Handled cash drawer accurately throughout shift including opening and closing out register each day
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
  • Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
  • Operated point-of-sale system accurately for processing payments from customers
  • Adhered to all company policies and procedures regarding alcohol consumption and serving laws.

LEAD BARTENDER / TRAINER

Buffalo Wild Wings
07.2014 - 10.2015
  • Assisted in resolving customer complaints by providing solutions that exceeded expectations
  • Monitored inventory levels and placed orders for supplies as needed for upcoming classes
  • Evaluated employee progress throughout the course of their training period, making changes as needed
  • Communicated regularly with managers regarding any issues related to staffing or scheduling conflicts
  • Fostered an environment conducive to learning by creating a welcoming atmosphere for trainees
  • Demonstrated excellent customer service skills while providing exceptional instruction to trainees
  • Ensured compliance with all relevant safety regulations during training sessions.

Education

ASSOCIATE IN ARTS (A.A.) IN ENGLISH LITERATURE -

Pennfoster
Scottsdale, AZ
06.2010

High School Diploma -

Conely Caraballo High School
Hayward, CA
06.2007

Skills

  • Health Code Compliance
  • Liquor, Beer and Wine Knowledge
  • Responsible Alcohol Service
  • Marketing and Sales
  • ABC Regulations
  • Interpersonal abilities
  • Menu development
  • POS System proficiency

Certification

  • TABC (Texas Alcoholic Beverage Commission) Certification
  • ServSafe Food Handlers Card

References

References available upon request

Languages

American Sign Language
Native or Bilingual

Timeline

Bartender

Omni Hotels & Resorts
01.2024 - Current

ASSISTANT BAR MANAGER / BARTENDER

The Mojo Lounge
11.2020 - 10.2023

LEAD BARTENDER

Buddy's Bites & Brews
08.2017 - 11.2019

BARTENDER

The Dirty Bird Lounge
10.2015 - 07.2017

LEAD BARTENDER / TRAINER

Buffalo Wild Wings
07.2014 - 10.2015

ASSOCIATE IN ARTS (A.A.) IN ENGLISH LITERATURE -

Pennfoster

High School Diploma -

Conely Caraballo High School

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