Kelsey Wright

• Worked closely with the sommelier to provide personalized wine selections based on guests tastes and meal choices.
• Trained in multi-course service, proper wine presentation, and high end table etiquette.
• Handled VIP guests with discretion and personalized service, anticipating needs before they were expressed.
• Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate bar area.
• Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
• Prepared and maintained elegant table settings, following formal dining protocols including crumbing, marking courses, and synchronized service.
• Memorized all ingredients used in food preparation to confidently assist guest with allergies and dietary restrictions.
• Balanced responsibilities as both bartender/server, delivering high quality food and drink service in a high volume and fast paced setting.
• Handled guest complaints professionally, resulting in satisfied customers and repeat business.
• Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.

Same owner, different location.

• Greeted & seated customers, took orders, worked with POS system to place orders, made drinks, served food, & bussed tables
• Upsold high-profit items such as appetizers & mixed drinks to enhance sales numbers
• Knowledge in making many different cocktails & working with large groups of people
• Trained new incoming coworkers & was the floor manger for servers
• Got to know a lot of my customers on a personal level, making them regular attending guests
• Was a leader & someone my coworkers could come to if something went wrong or there was a problem with a customer
• Took manners into my own hands when we were short staffed & helped my cooks in the kitchen to get food out on time to make sure customers were satisfied
• Oversaw daily operations including delegating tasks for restocking & cleaning as well as splitting tips at end of each shift for everyone
• Moved my way up from server to bartender, opened/closed bar along with counting money in the drawers at the end of the night
• Took over manager duties including overseeing bottle counts, restocking of alcohol, pulling banks & dealing with distributors

• Sealed surgical pads in bags with a heated sealing machine
• Assembled & packaged medical devise catalogs
• Sorted & organized boxes/bins

• Greeted guests with a warm smile & communicated with them a wait time
• Routinely checked menus to verify they were current, clean &
  wrinkle-free
• Sat guests in an orderly rotation for the servers, offered menus, silverware & drinks
• Folded napkins & added silverware, folded kid menus, bussed tables, took phone calls & accepted reservations
• Maximized table turns & rotated seating for maximum guest satisfaction
• Regularly cleaned host stand
• Promptly & consistently reset tables with spotless service ware