Summary
Work History
Skills
Accomplishments
Certification
Websites
Overview
Receptionist

Kelsey Cobb

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Work History

IT Service Delivery Manager

Altar'd State
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
  • Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Transportation Security Officer

Department Of Homeland Security
01.2022 - 07.2022
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.

Intelligence Analyst

The Walt Disney Company
01.2019 - 01.2022
  • Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
  • Coordinated with other intelligence agencies to share information and resources.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Developed standard operating procedures for intelligence operations and activities.
  • Reduced knowledge gaps within the organization by creating comprehensive intelligence products tailored to specific audience needs.
  • Created useful and timely intelligence products to support field operations.
  • Conducted comprehensive risk assessments to support proactive security measures and contingency planning.
  • Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
  • Enhanced team performance by leading training sessions on advanced analytical techniques and software applications.
  • Assisted in creating high-level intelligence briefs for senior-level personnel.
  • Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.

Skills

  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible

Accomplishments

    Recovered over $100,000 in missing funds due to a corrupted transaction log file

    Stakeholder in SAP Implementation

    Peer selected to be SAP Change Agent for the company


Certification

  • Google Technical Support Fundamentals


Overview

14
14
years of professional experience
1
1
Certificate
Kelsey Cobb