Hi, I’m
KELSEY E. CARTER
Colorado Springs,CO
Summary
Industrious and efficient team-player characterized by positivity and professionalism. Motivated customer service focused professional who served as a junior production assistant for Bankers Healthcare Group. Excelled at multi-tasking, with experience utilizing analytical and problem-solving skills to solve everyday tasks. Organized, and thrived in fast-paced environment where I assisted in driving organizational objectives. Im seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
BHG Financial
Jr Production Assistant
02.2022 - 12.2022
Job overview
- Worked closely with Sales Production Manager and Production Assistants to ensure objectives and initiatives are assigned and tracked to completion
- Assisted sales representatives with sales/closing routing
- Monitored compliance and reporting for maintaining CRM data
- Monitored activity reports, productivity, and productivity inside sales teams
- Assisted users by researching and answering questions troubleshooting problems to support sales teams
- Utilized Salesforce in providing assistance to Sales Production team and with data reports.
Barista, Starbucks
03.2018 - 07.2021
Job overview
- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Delivered outstanding customer service to all customers by acting with a customer-first attitude
- Anticipated customer and store needs by constantly evaluating environment and customers for cues
- Maintained clean and organized workspace
- Assisted in training and onboarding 5 new baristas that improved performance by 15%
- Counted cash drawer and was responsible for security and reconciliation of the cash drawer
- Planned and implemented strategies to assist management in developing improved customer care and staff satisfaction.
Cornerstone Animal Hospital
Front Desk Assistant
03.2017 - 09.2017
Job overview
- Provided greeting and check-in for clients and their pets
- Managed computer programs and database using Microsoft Office and Outlook
- Answered/directed phone calls and scheduled appointments resulting in decreased wait time of 25%
- Collaborated with other veterinary clinics to procure supplies for specialized service
- Cleaned and prepared surgical equipment, and often assisted during surgeries
- Trained and advised new employees to meet compliance standards of a professional veterinary clinic
- Implemented pet boarding system that improved tracking of pet supplies and resulted in zero lost items.
Education
University of Texas At ArlingtonArlington, TX
Bachelor of Business from Marketing
12.2017
Skills
- Customer Service
- Team Work
- Time Management
- Data Driven
- Create Positive Atmosphere
- Multitasking
- Proactive/Takes Initiative
- Excellent Communicator
Timeline
Jr Production Assistant
BHG Financial
02.2022 - 12.2022
Barista, Starbucks
03.2018 - 07.2021
Front Desk Assistant
Cornerstone Animal Hospital
03.2017 - 09.2017
University of Texas At Arlington
Bachelor of Business from Marketing
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