Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Kelsey Hertz

Wappingers Falls,NY

Summary

Highly skilled and results-driven Operations Manager with over 8 years of experience in streamlining operations, improving productivity, and implementing cost-effective solutions. Seeking a challenging opportunity to utilize my leadership skills and operational expertise to drive efficiency and success within a dynamic organization.

Overview

8
8
years of professional experience

Work History

Operations Manager

Nancy Sohn & Associates
09.2017 - Current
  • Promoted from Office Assistant to Operations Manager within 1 year of employment
  • Orchestrated the development and rollout of a customized CRM system, streamlining client onboarding processes and boosting efficiency by 40%, enabling the company to expand client base by 25%
  • Oversee a team of 12 employees, providing leadership, training, and performance evaluations to ensure high productivity levels and employee satisfaction
  • Develop and implement email marketing campaigns and strategies to boost database by 25%
  • Collaborate with outside vendors to coordinate market research events to advance market research industry standards
  • Ownership and administrative management of all ongoing projects (manage databases, budgets, invoices, meeting notes, timelines, calendars, travel arrangements)
  • Manage all communication to guarantee top-level customer service and ensure success
  • Manage company social media accounts

Temporary Account Coordinator

Cohn & Wolfe
03.2017 - 07.2017
  • Managed client accounts by coordinating project timelines, ensuring deliverables were met on time and within budget
  • Developed strategic marketing plans to drive client engagement and achieve business objectives
  • Conducted market research and analyzed data to identify trends and opportunities for growth
  • Coordinated cross-functional teams to execute integrated marketing campaigns across multiple channels
  • Created and maintained relationships with outside vendors to handle all media inquiries and events ("The Dr Oz Show")
  • Managed client account administration duties (billing, budgets, reports, calendars, meeting notes, travel arrangements)
  • Managed client social media accounts

Public Relations Intern

Southard Freeman Communications
06.2016 - 08.2016
  • Developed and maintained media lists, pitching stories to journalists resulting in increased coverage for clients
  • Created and executed social media content calendar, increasing engagement and followers by 20%
  • Assisted in organizing and executing press events, coordinating with vendors and media partners
  • Conducted market research and analysis to identify trends and inform strategic communication plans

Education

Bachelor of Science - Communications

State University of New York, Oneonta, NY
Oneonta, NY
12.2016

Skills

  • Process improvement
  • Operations management
  • Team leadership
  • Inventory management
  • Strategic planning
  • Project management
  • Conflict management
  • Customer service
  • Public relations
  • Social media marketing
  • Marketing
  • Administrative management
  • Research/Data analysis
  • CRM software
  • Microsoft suite
  • Adobe Creative Suite
  • Google Workplace

Volunteer

C.A.R.E of Dutchess County

Animal Rescue Volunteer

Timeline

Operations Manager

Nancy Sohn & Associates
09.2017 - Current

Temporary Account Coordinator

Cohn & Wolfe
03.2017 - 07.2017

Public Relations Intern

Southard Freeman Communications
06.2016 - 08.2016

Bachelor of Science - Communications

State University of New York, Oneonta, NY

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Kelsey Hertz