Kelsey J. McAlpine
Jackson,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
Baptist Medical Clinic (Reservior)
Brandon, MS
08.2023 - Current
- Established quality standards for service team members and evaluated progress.
- Monitored documentation procedures to maintain consistent policies and current records.
- Performed data entry tasks related to customer accounts and order processing.
- Developed relationships with customers to ensure satisfaction.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
Client Service Representative
St. Dominic's Hospital
Jackson , MS
04.2021 - Current
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, directors, and patients.
- Assisted patients with basic care needs.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
Transportation Lead
St. Dominic's Hospital
Jackson, MS
08.2019 - 04.2021
- Trained new employees on safety procedures and equipment operation.
- Completed or assisted with difficult or skilled tasks.
- Provided timely transportation of diverse clients to healthcare facilities.
Manager
McAlister's Deli
Clinton, MS
05.2017 - 07.2019
- Mentored team members in professional development and growth.
- Facilitated conflict resolution among staff members when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed long-term partnerships with external vendors.
- Monitored staff performance and addressed issues.
- Cross-trained existing employees to maximize team agility and performance.
Switchboard Operator
Sonic Drive-In
Byram, MS
12.2013 - 04.2017
- Helping team members with serving and completing daily task.
- Kept track of money log and kept money log signed and updated in properly time and order.
- Greeted customers with a smile and positive attitude.
- Developed and maintained relationships with customers.
Education
Bachelor of Science -
Jackson State University
Jackson, MS12-2023
Associate of Arts -
Hinds Community College
Utica, MS05-2016
High School Diploma -
Forest Hill High School
Jackson, MS05-2013
Skills
- Customer service excellence
- Quality Assurance
- Complaint Handling
- Documentation skills
- Performance monitoring
- Account Updates
- Skilled multi-tasker
Accomplishments
- Employee of the Month (November 2020)
- Employee of the Month (March 2022)
Timeline
Customer Service Coordinator
Baptist Medical Clinic (Reservior)
08.2023 - Current
Client Service Representative
St. Dominic's Hospital
04.2021 - Current
Transportation Lead
St. Dominic's Hospital
08.2019 - 04.2021
Manager
McAlister's Deli
05.2017 - 07.2019
Switchboard Operator
Sonic Drive-In
12.2013 - 04.2017
Bachelor of Science -
Jackson State University
Associate of Arts -
Hinds Community College
High School Diploma -
Forest Hill High School
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