Kelsey Krohn
Austin,TX
Summary
Articulate, enthusiastic and results oriented with a passion for building relationships, cultivating partnerships, and growing business. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Exemplary skills in scheduling, engaging new and existing clients and building lasting relationships with expertise in account development and market penetration.
Overview
5
5
years of professional experience
Work History
Membership & Marketing Coordinator
Texas Society Of Professional Surveyors
2022.09 - Current
- Cultivated loyal member base through events and promotion of members-only services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Sales Consultant
Southern Glazer's Wine and Spirits
2022.03 - 2022.09
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Cold called and conducted face-to-face sales calls with executives, managers and directors in assigned sales territory.
Assistant Office Manager/Chiropractic Assistant
Next Level Chiropractic and Rehab
2018.09 - 2022.03
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted chiropractor during patient exams to implement treatment plans quickly. Recorded expenses and maintained accounting records.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX08.2013
Skills
- Customer Relations
- Problem Solving
- Interdepartmental Collaboration
- Social Communications
- Marketing Campaigns
- Event Coordination
- Inventory Control
- Slack
- Google Analytics Certified
- Trained with Microsoft and Apple Products
- Excellent with Microsoft Office
- Familiar with Index, HTML, CSS,
Timeline
Membership & Marketing Coordinator
Texas Society Of Professional Surveyors
2022.09 - Current
Sales Consultant
Southern Glazer's Wine and Spirits
2022.03 - 2022.09
Assistant Office Manager/Chiropractic Assistant
Next Level Chiropractic and Rehab
2018.09 - 2022.03
Bachelor of Arts - Psychology
Texas State University
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