Kelsey L. Perla Huesca
Bellmawr,NJ
Summary
Energetic and determined professional with dedication to hard work and team player attitude. Offers strong conflict resolution skills with products and customers. In addition, outstanding customer service and organizational skills in any fast paced setting. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
11.2021 - 04.2023
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors in the system
- Prepared orders for shipment by systematically stowing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues .
- Identified inadequate, damaged and hazardous materials a resolution using computer programs such as fc research, sideline, and rivers.
Business Management Intern
Levis Strauss & Co
03.2021 - 06.2021
- Assisted the store manager by conducting business strategies, enforcing store procedures and communicating company vision onto team members.
- Performed office operations such as scheduling using kronos, inputting information and records into databases daily to keep track of the company's performance.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Educated staff on organizational mission and goals to drive employees to exceed KPI.
- Perform store operations such as stock, train new hires, and monitoring KPI's
Sales Associate
Forever 21
10.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Hostess/ Server
Hard Rock Cafe
07.2018 - 02.2020
- Served breakfast, lunch, and dinner to 100+ customers per shift in a national chain restaurant
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associates Degree - Business Administration
Atlantic Cape Community College, E Black Horse Pike
05.2021
Skills
- Multitasker
- Time Management
- Basic Math Functions
- Upselling Techniques
- Customer Complaint Resolution
- Sales Expertise
- Cash Handling
- Strong Communication and Interpersonal Skills
- Data Accuracy
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Warehouse Associate
Amazon Warehouse
11.2021 - 04.2023
Business Management Intern
Levis Strauss & Co
03.2021 - 06.2021
Sales Associate
Forever 21
10.2020 - 03.2021
Hostess/ Server
Hard Rock Cafe
07.2018 - 02.2020
Associates Degree - Business Administration
Atlantic Cape Community College, E Black Horse Pike
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