KELSEY LASWICK
Phoenix,AZ
Summary
Driven professional known for high productivity and efficiency in task completion. Possess specialized skills in strategic planning, stakeholder engagement, and operational improvement. Excel in communication, leadership, and problem-solving to achieve organizational goals. Navigate complex challenges with ease, ensuring smooth operation and effective decision-making processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chief of Staff for the Vanguard Account
Infosys BPM Limited
Scottsdale, Arizona
07.2022 - Current
- Developed and implemented strategic plans for the executive team to achieve organizational goals.
- Leads account engagement strategic team focusing on employee engagement, community involvement and recognition efforts
- Utilized strategic methodologies for account management in high-pressure settings
- Enhanced client satisfaction through interdepartmental teamwork
- Demonstrated strong leadership and communication skills by effectively managing relationships
- Coordinated with internal departments and external stakeholders to ensure successful execution of projects.
- Managed communications between the executive office, senior leaders, and other staff members to foster collaboration across the business.
- Created material summarizing progress towards achieving organizational objectives.
- Maintained a calendar of upcoming events and deadlines for the executive team.
- Prepared briefing materials ahead of important meetings or events attended by executives.
- Acted as a liaison between executives and other stakeholders when necessary.
- Built strong relationships with key internal and external parties to support strategic communications and advocacy.
- Monitored assignment timelines to accomplish projects by established due dates.
- Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
Head Coach for Paradise Valley Junior Varsity Volleyball Program
Paradise Valley School District
Phoenix, Arizona
06.2015 - 08.2023
- Organize training programs for developing athletes
- Guided team through difficult situations, player injuries and tough losses.
- Conducted skill development sessions for players of all abilities.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Created strategies to maximize team performance during games.
- Served as a mentor for student-athletes on the team by providing guidance in academics, athletics, and personal development.
- Provided feedback on player performances after each game or practice session.
- Maintained positive relationships between players, coaches, parents, administrators.
Arizona Manager – Transaction Processing
Infosys BPM Limited
Scottsdale, Arizona
01.2021 - 07.2022
- Directed worldwide expansion of operational footprint in transaction processing, which resulted in reduced learning curve and exceeded service levels.
- Ensures the Arizona site is meeting core metrics to support meeting our Service Level Agreements for the Vanguard client
- Oversaw recruitment, evaluation, and supervision of leaders
- Deliver guidance to enhance team performance
- Establishes performance benchmarks, evaluates outcomes and determines remuneration
- Assesses daily operations for maximizing efficiency
- Implements procedures to boost operational performance
- Motivates and enhances career progression among team members
- Proficient in handling multiple projects simultaneously
- Monitored performance metrics of various initiatives and identified areas needing improvement
- Formulated policies and procedures to improve operational efficiency of the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
Team Leader – Transaction Processing
Vanguard / Infosys Limited BPM
Scottsdale, Arizona
09.2019 - 01.2021
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values, including operational and personal goals
- Provided leadership to enhance workforce performance
- Provide clear and transparent feedback regularly regarding performance, holding crew accountable, and developing action plans or moving forward with performance management as necessary
- Solved multiple issues promptly through collaborative efforts
- Handled logistics for various types of group interactions, maximizing communication efficiency
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Training Administrator – Participant Services
Vanguard
Scottsdale, Arizona
06.2018 - 09.2019
- Oversaw Licensing program in Participant Services, achieving significant impact
- Managed training curriculum, ensuring materials are updated with accurate information
- Anticipated training requirements by working closely with planning resources
- Analyzed trends, identified solutions and presented recommendations
- Maintained up-to-date records of all completed trainings and certifications.
- Reviewed course evaluations from participants to assess program effectiveness.
- Analyzed data from surveys and interviews to improve future trainings.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
Participant Services Representative / PRA
Vanguard
Scottsdale, Arizona
02.2014 - 06.2018
- Developing recommendations for business improvements and analyzing departmental workflows and procedures to evaluate operational effectiveness
- Offered constructive feedback to business partners
- Facilitated communication between staff members regarding client updates or changes.
- Resolved any issues or complaints from participants in a professional manner.
- Developed project plans and timelines to ensure successful completion of projects.
- Provided world-class customer service to participants in employer sponsored retirement accounts Utilized virtual technology to connect with clients and help them manage their assets
- Proficiency in all employers sponsored retirement plans along with expert problem-solving
- Member of coaching team involved with onboarding and assisting in training
- Founded creative committee for Participant Services to boost employee engagement
Education
Bachelor of Science - Advertising and Public Relations
NORTHERN ARIZONA UNIVERSITY
Flagstaff, Arizona12.2011
Skills
- Innovation management
- Meeting facilitation
- Workforce Planning
- Collaborative mindset
- Results Orientation
- Vendor Relationship Management
- Strategic Planning
- Project Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Change Management
- Problem-Solving
- Presentation Design
- Adaptability
- Diversity and Inclusion
Certification
Series 6
Timeline
Chief of Staff for the Vanguard Account
Infosys BPM Limited
07.2022 - Current
Arizona Manager – Transaction Processing
Infosys BPM Limited
01.2021 - 07.2022
Team Leader – Transaction Processing
Vanguard / Infosys Limited BPM
09.2019 - 01.2021
Training Administrator – Participant Services
Vanguard
06.2018 - 09.2019
Head Coach for Paradise Valley Junior Varsity Volleyball Program
Paradise Valley School District
06.2015 - 08.2023
Participant Services Representative / PRA
Vanguard
02.2014 - 06.2018
Series 6
Bachelor of Science - Advertising and Public Relations
NORTHERN ARIZONA UNIVERSITY
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