Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelsey Culp

Morganton,NC

Summary

To provide administrative support in a required setting to utilize my skills to benefit my employer.

Overview

12
12
years of professional experience

Work History

Senior Executive Officer

Herron Heating and Cooling, LLC
09.2023 - Current
  • Required to provide customer service
  • Responsible for being attentive to all customer needs
  • Required to identify and work compassionately with customers in various emotional states
  • Working patiently with distressed, frustrated or disgruntled clients
  • Responsible for answering incoming calls for new/existing customers
  • Responsible for dispatching service calls and maintaining a attainable schedule
  • Responsible for monitoring active and completed dispatched calls
  • Responsible for customer call backs
  • Responsible for managing customers requests and follow throughs for each service provided
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Require to ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Responsible for developing training materials and performance management programs to help ensure employees understand their job responsibilities
  • Required to create a compensation strategy for all employees
  • Responsible for investigating employee issues and conflicts and brings them to resolution
  • Responsible for invoicing of all jobs completed
  • Responsible for following up on all delinquent accounts and collecting payment
  • Responsible for all finances within the company; bank deposits, accounts receivable, filing and recording monthly sales tax, balancing business checking, maintain and recordings of all expenses
  • Required to process weekly payroll
  • Required to reconcile all company accounts
  • Responsible for maintaining proper documentation needed for customer jobs
  • Required to request mechanical and electrical permits for scheduled installs and/or change-outs
  • Required to schedule inspections for completed installs and/or change-outs.
  • Responsible for processing financing upon customers requests
  • Responsible for creating and maintaining customers yearly service agreements
  • Required to use computer skills: Windows based computer systems, word processing, MS Word, MS Excel, MS Publisher, Outlook, Quickbooks, web search and other skills needed to effectively use the practice management software program; Housecall Pro

Social Media Manager

12.2015 - Current
  • Required to be strategic of using social media for brand awareness and impressions
  • Required to be knowledgeable of Facebook, Twitter, Pinterest, Instagram, Google+ and other social media best practices
  • Responsible for SEO and web traffic metrics
  • Responsible for social media KPIs
  • Responsible for maintaining company's social media platforms; Facebook
  • Responsible for maintaining company's website; web design and publishing

Practice Manager

Morganton Animal Clinic
12.2015 - 09.2023
  • Required to provide customer service
  • Responsible for being attentive to client and pet needs
  • Required to identify and work compassionately with clients in various emotional states
  • Working patiently with distressed, frustrated or disgruntled clients
  • Responsible for answering and triage phone calls from clients
  • Responsible for scheduling appointments and schedule procedures
  • Responsible for monitoring client flow from check-in to discharge
  • Responsible for monitoring schedule and flow
  • Responsible for client call backs
  • Responsible for managing record requests between other hospitals and specialty practices
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Require to ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Responsible for developing training materials and performance management programs to help ensure employees understand their job responsibilities
  • Required to create a compensation strategy for all employees
  • Responsible for investigating employee issues and conflicts and brings them to resolution
  • Required to fill prescriptions
  • Responsible for educating the client on services and procedures provided
  • Required to assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed
  • Required to process payment transactions
  • Responsible for maintaining proper documentation in the electronic medical record
  • Responsible for relaying appropriate information to/from clients to doctors and/or management
  • Required to use computer skills: Able to use Windows based computer systems, word processing, email, MS Word, MS Excel, MS Publisher, web search and other skills needed to effectively use the practice management software program; AviMark

Veterinary Assistant

09.2015 - 12.2015
  • Required to determine animal requirements by conducting examinations and interviews; reviewing care plans and records; completing laboratory tests and studies and diagnostic imaging
  • Required to cares for animals by taking vital signs; collecting samples; administering medications, drugs and vaccines; bandaging and wrapping wounds; performing hydrotherapy, physical and inhalation therapies
  • Required to supports animal examinations by assembling required supplies and instruments; securing and bringing animals to examination room; restraining animals; providing assistance as directed; explaining animal's status to owner
  • Required to supports operations by assembling required supplies and instruments; setting-up surgery table instruments; restraining animals; operating and monitoring anesthetic machines; hooking-up ECG monitors; preparing surgical site; placing catheters; obtaining blood gases; cleaning-up post-surgical site; maintaining sterile conditions; obtaining and verifying medications
  • Required to maintain animals by feeding and watering; cleaning animals' rooms, kennels and equipment; changing cages; observing for clinical signs of disease
  • Required to maintains safe, secure, healthy and humane environment by sterilizing and wrapping instruments; sanitizing and disinfecting holding and operating areas; storing sterile supplies; verifying shelf life; following standards and procedures; complying with legal regulations
  • Required to maintain animal records by documenting animal conditions, reactions, and changes; updating database
  • Required to maintaining equipment by following operating instructions; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs
  • Responsible for keeping supplies ready by inventorying stock; placing orders; verifying receipt
  • Responsible for enhancing service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Skills/Qualifications: Knowledge of Animal Behavior, Animal Husbandry, Documentation Skills, Analyzing Information, Clinical Skills, Creating a Safe, Effective Environment, Performing Diagnostic Procedures, Use of Medical Technologies, Attention to Detail, Patience, Verbal Communication

Medical Office Assistant

Morganton Eye Physicians
11.2013 - 08.2015
  • Required to be team player, to be articulate, personable and professional
  • Responsible for pulling and filing medical records that are used for scheduled patients and that are being transported to other offices for medical records use
  • Required to perform computer skills in MD Office/MACTIVE for scheduling, billing and maintaining patient recalls
  • Required to have experience in computer usage such as Microsoft Word, Microsoft Excel and Microsoft Publisher
  • Required to be able to operate US Postal digital mailing system and multiple copying/fax machinery
  • Required to maintain confidentiality and to keep patients charts updated with HIPPA, verbal consents and demographics every 12 months
  • Required to be organized and attentive to details and customer service oriented
  • Responsible for checking patients in and out under pressure but at a fast pace
  • Responsible for collecting co-payments and scheduling appointments
  • Required to meet deadlines for scheduled surgery patients
  • Required to be able to obtain verification of medical insurance and scheduling tests and procedures for patients

Outside Sales Advertising Consultant

BH Media
08.2012 - 11.2013
  • Responsible for selling and servicing advertising customers
  • Responsible for growing revenue from local retailers, increasing market share, garnering new business and developing active accounts
  • Required to handle cold calls, develop and present sales presentations, and close deals with customers as well as maintain long-term relationships by helping meet our customers long-term needs

Advertising Assistant

BH Media
Morganton, NC
08.2012 - 11.2013
  • Responsibilities included answering the telephone, greeting customers, handling and distributing mail and packages for the advertising department and other duties as assigned
  • Responsible for contributing to overall customer satisfaction
  • Provided administrative support for the Account Executives who handle our advertising accounts
  • This support includes ordering ads in Mactive, proofing ads to customers, preparing adjustments, working directly with customers via phone and email and resolving billing issues for our customers
  • Required to utilize and successfully adapt to any new office technology that may be available or implemented, which would provide the necessary tools for the sales assistant to reach new levels of expertise
  • Responsible for projecting a positive, friendly, dedicated and professional working image in every area of the job, serving as a role model to other work associates

Education

Business and Marketing -

WPCC
01.2021

Nursing Administration -

Pensacola State College
01.2011

Skills

  • Administration Support
  • Scheduling, Strategic
  • Advertising
  • Basic Troubleshooting
  • Invoice Processing
  • Verbal Communication
  • Bookkeeping, Customer Charts
  • Customer Satisfaction, Customer Service
  • Database, Documentation
  • Email, Fax, Filing
  • HouseCall Pro
  • Insurance
  • Managing Files, Record Management
  • Marketing, Sales
  • Microsoft Excel, Office, Word, Spreadsheets
  • Payroll Processing
  • Policy and Procedure Development
  • Practice Management
  • Quickbooks, Account Reconciliation
  • Human Resources Management
  • Strategic Consulting
  • Workflow Management
  • Performance Management

References

  • Sherri Hightower, Morganton Animal Clinic, (828) 448-4754
  • Bob Eccleston, Opal Healthcare, (251) 424-4022
  • Doug Lackey, Herron Heating and Cooling, LLC, (828) 612-7928

Timeline

Senior Executive Officer

Herron Heating and Cooling, LLC
09.2023 - Current

Social Media Manager

12.2015 - Current

Practice Manager

Morganton Animal Clinic
12.2015 - 09.2023

Veterinary Assistant

09.2015 - 12.2015

Medical Office Assistant

Morganton Eye Physicians
11.2013 - 08.2015

Outside Sales Advertising Consultant

BH Media
08.2012 - 11.2013

Advertising Assistant

BH Media
08.2012 - 11.2013

Business and Marketing -

WPCC

Nursing Administration -

Pensacola State College

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Kelsey Culp