Kelsey Rae Thurston
Ashland,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Lead Front Office Receptionist
Quality Inn & Suites
08.2018 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained organized and clean front office area to create professional and welcoming environment for guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Coordinated with housekeeping and maintenance to address room issues quickly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Guest Service Representative - Float
Comfort Inn & Suites
04.2019 - 09.2019
- Greeted guests upon arrival by providing a warm welcome.
- Managed check-in and check-out processes, assigned rooms, handled payment transactions accurately
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Skillfully handle issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Trained new Guest Service Representatives on front desk procedures and customer service best practices.
- Performing a wide variety of administrative duties, including answering calls, managing reservations, delivering messages to guests, maintaining up to date and accurate guest records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Conducted phone interviews to assess applicants relevant knowledge, skills and experience.
Ophthalmic Assistant
SIEHT
07.2017 - 10.2018
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered eye medications for dilation and treatment.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Ophthalmic Technician
Vista Eye Specialist
06.2016 - 07.2017
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
Optometric Assistant
Premier Optometric Services
10.2014 - 06.2016
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Verified insurance of patients to determine eligibility, collected payments and applied to patient accounts.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
Massaponax High School
Fredericksburg, VASkills
- Customer service
- Computer skills
- Detail-oriented
- Multitasking Abilities
- Exceptional communication
- Data entry
- Time management
- Problem-solving abilities
- Multi-line phone operation
- Managing office supply inventory
- Professional and courteous
- Strong organization
Timeline
Guest Service Representative - Float
Comfort Inn & Suites
04.2019 - 09.2019
Lead Front Office Receptionist
Quality Inn & Suites
08.2018 - 11.2019
Ophthalmic Assistant
SIEHT
07.2017 - 10.2018
Ophthalmic Technician
Vista Eye Specialist
06.2016 - 07.2017
Optometric Assistant
Premier Optometric Services
10.2014 - 06.2016
Massaponax High School
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