Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelsha Sutherland

Calpine,CA

Summary

Positive and upbeat. Kelsha makes guests and clients feel welcome while balancing diverse business requirements. Knowledgeable about service and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Kelsha has experience in running her own company and understands the importance of cultivating customer loyalty through exceptional service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Host

Airbnb/Self
Fort Bragg, CA
01.2022 - Current
  • Scheduled reservations and notified housekeeping staff of specific cleaning needs.
  • Accommodated guests with children and special needs to promote a comfortable experience.
  • Resolved conflicts between customers when necessary.
  • Handled management schedule for front desk, housekeeping and maintenance.
  • Identified and solved problems to enhance the comfort of the guest's staying experience.

Administrative Assistant

Western Motor Carrier Safety Institute
Quincy, CA
06.2013 - Current
  • Assisted safety consultant in preparation for trials by researching case information.
  • Operated various types of office equipment such as computers, printers, scanners and photocopiers.
  • Evaluated and edited deposition summaries to verify error-free reporting.
  • Organized and maintained filing systems both electronically and manually.
  • Provided administrative support to the executive team.

Brain Integration Practitioner

Self Employed
Blairsden, CA
06.2011 - Current
  • Attended professional development seminars or workshops to enhance skillsets in the field.
  • Instructed clients in proper self-care techniques for improved health outcomes.
  • Researched new methods of healing arts therapies and modalities available in the industry.
  • Performed energy healing sessions utilizing Brain Integration, Emotion Code, chakra balancing, and sound healing practices.
  • Conducted client consultations to identify problem areas and develop treatment goals.
  • Promoted a safe and comfortable environment for clients during all treatments.
  • Created detailed reports outlining patient care plans with recommendations for follow up visits.
  • Monitored patient responses to treatments through observation of physical changes or verbal feedback.
  • Managed inventory levels by ordering supplies from vendors as needed.
  • Participated in community outreach events such as health classes and community gatherings.
  • Educated clients on the benefits of regular sessions for stress relief, relaxation and healing.
  • Assessed clients' medical history and lifestyle to determine appropriate treatments.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Food and Beverage Associate

Graeagle Land & Water
Graeagle, CA
06.2023 - 08.2024
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Monitored inventory levels of food items and communicated needs for restocking to management team.
  • Replenished stocking stations with utensils, condiments and napkins.
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Barista

Slack Tide Cafe
Fort Bragg, CA
05.2022 - 09.2022
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Sliced fruits, vegetables and meats for use in food service.
  • Checked brewing equipment for proper functionality.
  • Created signs and displays to advertise store products or events.
  • Ordered and received supplies to restock beverage items.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Input orders into point of sale system and handled customer payments.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Monitored inventory levels of supplies and restocked when necessary.

Owner/Lead Barista

Self Employed
Sierra City, CA
05.2021 - 08.2021
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Implemented quality assurance processes to ensure product excellence.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Collaborated with other owners on joint ventures and shared resources.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Stocked supplies such as food items, beverages and paper goods.
  • Followed health and safety standards for proper food handling techniques.

Education

Masters in Parapsychology - Metaphysics

University of Sedona
Sedona, AZ
03-2022

Skills

  • Reservations Management
  • Team Collaboration
  • Customer Service
  • Professional Appearance
  • Menu knowledge
  • POS Software
  • Guest Relations
  • Event Planning
  • Front of House Organization
  • Detail Oriented
  • Up-selling
  • Cash Handling
  • Coffee expertise
  • Opening and closing duties
  • Espresso machine operation
  • Ordering Procedures
  • POS Systems
  • Food Preparation
  • Beverage Preparation
  • Exceptional customer service
  • Positive and professional
  • New Hire Training
  • Friendly and outgoing
  • Safe Food Handling Practices
  • Inventory Management
  • Product displays
  • Speedy and efficient
  • Meeting Coordination
  • Workflow Coordination
  • Business Correspondence Writing
  • Supply Replenishment
  • Verbal Communication
  • Appointment Scheduling
  • Calendar Management
  • Business Administration
  • Travel Arrangements
  • Customer Relations
  • Office Administration
  • Social Media Management
  • Word Processing
  • Proofreading

Certification

  • ABC certificate for serving alcohol in California.
  • Manager's Food Handler's certificate in California.
  • Minister in Metaphysics. Able to perform marriages.

References

References available upon request.

Timeline

Food and Beverage Associate

Graeagle Land & Water
06.2023 - 08.2024

Barista

Slack Tide Cafe
05.2022 - 09.2022

Host

Airbnb/Self
01.2022 - Current

Owner/Lead Barista

Self Employed
05.2021 - 08.2021

Administrative Assistant

Western Motor Carrier Safety Institute
06.2013 - Current

Brain Integration Practitioner

Self Employed
06.2011 - Current

Masters in Parapsychology - Metaphysics

University of Sedona

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Kelsha Sutherland