Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Kelshe Henley

Lithonia,GA

Summary

Reliable Marriage and Family Therapists-in-training lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Rehab Assistant

Functional Pathways LLC.
Stone Mountain, GA
03.2023 - Current
  • Provided emotional support and guidance to help patients cope with their disability.
  • Transported patients to therapy sessions or doctor appointments as needed.
  • Helped patients perform daily living activities as part of overall therapy plan.
  • Participated in team meetings with other healthcare professionals discussing patient progress and goals.
  • Supported medical staff with administrative duties including scheduling appointments, filing paperwork, ordering supplies.
  • Maintained accurate records of patient care plans and progress notes for review by physicians or therapists.
  • Educated family members about safety measures when caring for a disabled person at home.
  • Assisted with therapeutic exercises designed to increase strength, flexibility, coordination, and balance.
  • Provided support and encouragement to patients during their rehabilitation process.
  • Maintained accurate documentation of patient treatments.
  • Supported patients during transfers and ambulation activities.
  • Coordinated scheduling, billing, and insurance authorizations when needed.
  • Cleaned therapy equipment following each appointment to achieve sanitary regulations.
  • Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
  • Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
  • Took calls and scheduled appointments for patients.

Team Member

Golden Glow Juice Bar
Stonecrest, GA
08.2022 - 11.2022
  • Provided exceptional customer service while preparing organic juice, Smoothie and smoothie bowls
  • Making sure each customer is happy and satisfied all while giving them tips, tools and advice on being healthy.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Worked hard to learn required tasks quickly to maximize performance.

Team Member

Dunkin Donuts
Decatur, GA
12.2021 - 01.2022
  • Provided helpful service handling coffee and food
  • Interacting with customers making sure they are satisfying with their visit
  • Contributing teamwork with other employees working together to get the job done all while working in a positive environment.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
  • Completed side tasks assigned by management such as restocking napkins or wiping down counters.
  • Operated cash registers and credit card machines for transactions.

Brand Ambassador

Old Navy
Conyers
05.2021 - 07.2021
  • Contribute outstanding customer service helping customers with questions, my opinion on clothing, etc
  • Dependable cashier with friendly and helpful conversation
  • Building the company with new ideas to make the store better for the customers.
  • Promoted positive company image through superior customer service experiences.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Built relationships and personalized future client development opportunities by collecting customer data.

Cashier

This Is It! BBQ and Seafood
Lithonia
06.2020 - 12.2020
  • Energetic, customer focused, dependable, and team-oriented cashier valued for friendly and effective customer service and accuracy in handling customer transactions
  • Passionate about delivering exceptional customer service, eager to take on new tasks, and driving company’s brand.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.

Assistant

Counseling and Educational Leadership
Albany
02.2020 - 03.2020
  • Provide exceptional customer service, handle inbound and outbound calls, and assist with handling errands.
  • Served as contact person and source of information to maintain good communication with clients.
  • Greeted visitors and directed them to the correct office or department.
  • Updated office supply lists as needed.
  • Prepared documents for scanning and filing, including sorting papers and organizing folders.

Volunteer

Bridge Pointe Christian Day care Academy
Decatur
01.2018 - 05.2018
  • Provide excellent care service, assistant teachers to infants, and 1–4-year-olds, assist with lunch time and nap time
  • Followed the guidelines at the Academy and all safety protocols.
  • Ensured compliance with state regulations regarding health, safety and education standards.
  • Supported teachers by helping them manage classrooms effectively during transitions between lessons or activities.
  • Followed classroom procedures for emergency situations.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Cared for physical, emotional and spiritual needs of children.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
  • Organized play areas to ensure a safe, clean environment for children.

Education

Master of Science - Marriage And Family Therapy

Capella University
Minneapolis, MN
08-2022

Bachelor of Arts - Psychology

Albany State University
Albany, GA
05.2022

High School Diploma -

Miller Grove High School
Lithonia, GA
05.2018

Skills

  • Active Listening
  • Adaptability
  • Problem-solving abilities
  • Professionalism
  • Analytical Thinking
  • Conflict resolution techniques
  • Creativity
  • Critical Thinking
  • Customer Service
  • Efficiency in Microsoft Office
  • Emotional Support
  • Empathetic
  • Ethics
  • Interpersonal Communication
  • Multitasking
  • Patient
  • Presentation Skills
  • Serving Experience
  • Strategic Planning
  • Technical Skills
  • Goal Setting
  • Care Plan Completion
  • Decision-Making
  • HIPAA Compliance
  • Patient Observation
  • Therapy Equipment Setup
  • Confidential information
  • HIPAA Requirements
  • Time management abilities
  • Effective Communication
  • Organizational Skills
  • Clerical Support
  • Written Communication
  • Clinical Documentation
  • Telephone Etiquette
  • Data Entry
  • Teamwork and Collaboration
  • Administrative Support
  • Customer Engagement
  • Scheduling
  • File Management
  • Schedule Coordination
  • Boundary Setting
  • Motivational Interviewing
  • Client Relationship Management

Certification

  • Psi Chi International Honor Society in Psychology- March, 2022
  • QPR Gatekeeper Training Certificate- November, 2021: Question, Persuade and Refer (QPR) three simple steps to help save a life. Learn how to recognize the warnings signs of a suicide crisis and help save a life.
  • At Risk Friends- November, 2020: Present, Certificate of Completion, able to talk to adults at risk of Depression and/or Suicide and know the signs
  • Ethics Training Completion Certificate- February, 2020
  • At Risk Mental Health for Students- March, 2021: Able to talk to students about Mental Health.

References

References available upon request.

Timeline

Rehab Assistant

Functional Pathways LLC.
03.2023 - Current

Team Member

Golden Glow Juice Bar
08.2022 - 11.2022

Team Member

Dunkin Donuts
12.2021 - 01.2022

Brand Ambassador

Old Navy
05.2021 - 07.2021

Cashier

This Is It! BBQ and Seafood
06.2020 - 12.2020

Assistant

Counseling and Educational Leadership
02.2020 - 03.2020

Volunteer

Bridge Pointe Christian Day care Academy
01.2018 - 05.2018

Master of Science - Marriage And Family Therapy

Capella University

Bachelor of Arts - Psychology

Albany State University

High School Diploma -

Miller Grove High School

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Kelshe Henley