Kelsi Bland
Seattle,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks.
Overview
12
12
years of professional experience
Work History
Case Manager (McKinney Program)
YWCA (Opportunity Place/Seneca)
Seattle
12.2022 - Current
- Provide Housing for Client /Keeping Clients Housed Provide Monthly check-ins/meetings
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Maintained up-to-date case records with case activity status.
- Transitioned clients to different providers based on progress or needs.
RGC Customer Service Specialist
YWCA (Opportunity Place/Seneca)
SEATTLE, WA
02.2018 - 12.2022
- Responsible for providing exceptional customer service, Receive parcels from mail carriers, Daily Logging/ Hourly, Reassure safety for residents and clients, Distribute Food Bags, Assist with Vendors and Housing Department
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Collaborated with colleagues from other departments in order to resolve residents concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Trained new hires on products and services
- Answered incoming calls and emails, providing frontline customer support or assistance
Toddler Assistant
Creative Beginnings
SEATTLE, WA
09.2013 - 05.2019
- Responsible for caring for toddlers ages 1-5 years old, Enter all students' information into database and maintain files, Communicate professionally with parents via, email, letters and face-to-face, Perform Administrative duties when needed, Develop lesson plans, Plan and implement activities that develop self-esteem and social skills
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Assisted in developing and implementing age-appropriate activities for toddlers.
- Created a safe, nurturing environment for children to learn and grow.
- Assisted with parent communication regarding their child's progress and behavior in school.
Senior On-site Customer Service Specialist
Amazon (Ricoh/Business Service Center)
SEATTLE, WA
06.2017 - 10.2017
- Responsible for providing exceptional customer service, Receive parcels from carriers such as UPS, DHL,USPS , Amazon Logistics and On-Trac, Prepare and Create shipping labels for outgoing mail, Delivers, Create and Organized Mail boxes, Assist with other Amazon BSC's
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Janitorial
Seattle Theater Group
SEATTLE, WA
04.2012 - 10.2014
- Responsible for cleaning theater and hospitality, Answered questions from guest, Cleared aisles before and after show, Performed general duties as assigned, Assisted in janitorial and sanitation duties as required
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Education
Some College -
Bellevue College
07.2011
Some College -
Bellevue College
09.2008
Diploma -
Garfield High School
06.2008
Skills
- Proficient in Microsoft Suite
- Dependable
- Time management skills
- Team Player
- Exceptional Customer Service
- Problem-Solving
- Program Development
- Organization and Multitasking
- Case Management
Awards
- Youth of the Quarter, Rotary Boys and Girls Club 2003, 06, 08
- Youth of the Year, King County, 2008
- IT and Business Communication Training, Bellevue College, 04/2012 - 10/2014
Timeline
Case Manager (McKinney Program)
YWCA (Opportunity Place/Seneca)
12.2022 - Current
RGC Customer Service Specialist
YWCA (Opportunity Place/Seneca)
02.2018 - 12.2022
Senior On-site Customer Service Specialist
Amazon (Ricoh/Business Service Center)
06.2017 - 10.2017
Toddler Assistant
Creative Beginnings
09.2013 - 05.2019
Janitorial
Seattle Theater Group
04.2012 - 10.2014
Some College -
Bellevue College
Some College -
Bellevue College
Diploma -
Garfield High School
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