Summary
Overview
Work History
Education
Skills
Affiliations
References
Certification
Timeline
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Kelsi Bowen

The Colony,TX

Summary

Creative business administration student with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player able to affect change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Associate Operations

JP Morgan Chase
Plano, TX
02.2024 - Current
  • Developed and maintained a strong customer service focus to ensure client satisfaction.
  • Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
  • Identified potential opportunities to increase efficiency in the workplace.
  • Provided leadership to team members by motivating, training, coaching and disciplining staff.
  • Monitored team performance to ensure goals were met or exceeded on a consistent basis.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Ensured compliance with all safety regulations throughout the store premises.

Associate Banker

JP Morgan Chase
Birmingham, AL
11.2021 - 02.2024
  • Reconciled cash and checks against computer records at end of shift.
  • Advised customers on bank products, services and financial planning options.
  • Researched and resolved open items and deposit issues.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing and operated ATMs.
  • Verified amounts and integrity of every check or funds transfer.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Customer Service Representative

Spire Energy
Birmingham, AL
09.2020 - 10.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Upheld strict quality control policies and procedures during customer interactions.

Leasing Agent

The Lakes At Turtle Creek
Hattiesburg, MS
07.2019 - 03.2020
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.

Call Center Representative

University Of Southern Mississippi Alumni Association
Hattiesburg, MS
12.2018 - 05.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Prepared, completed and processed customer account forms and database changes.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.

Sales Representative

Office Depot
Columbus, MS
03.2017 - 08.2017
  • Actualized strategies to continuously improve customer service, company or brand visibility.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.

Cashier

Chick Fil
Columbus, MS
06.2016 - 02.2017
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.

Sales Associate/Assistant Manager

Nina C
Columbus, Mississippi
06.2015 - 11.2015
  • Negotiated and closed deals with minimal oversight.
  • Educated customers on product and service offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.

Education

Ph.D. - Business Administration

Liberty University
Lynchburg, VA
05-2026

Master of Science - Business Administration

Liberty University
Lynchburg, VA
10.2023

Bachelor of Science - Business Administration Entrepreneurship

University of Southern Mississippi
Hattiesburg, MS
05.2020

Skills

  • Brand management
  • Contract development and management
  • Issue and conflict resolution
  • Negotiations
  • Leadership and mentoring abilities
  • Experience in leadership
  • Quantitative skills
  • Ability to analyze reports
  • Program leadership
  • Sales presentations
  • Budgeting
  • Product assembly

Affiliations

Jubilee Scholar Member
Women's Empowerment Association
NAACP
Alpha Kappa Alpha Sorority Inc. Member

References

References Upon Request

Certification

CPR & First Aid Certified

Excel Certification

Timeline

Lead Associate Operations

JP Morgan Chase
02.2024 - Current

Associate Banker

JP Morgan Chase
11.2021 - 02.2024

Customer Service Representative

Spire Energy
09.2020 - 10.2022

Leasing Agent

The Lakes At Turtle Creek
07.2019 - 03.2020

Call Center Representative

University Of Southern Mississippi Alumni Association
12.2018 - 05.2019

Sales Representative

Office Depot
03.2017 - 08.2017

Cashier

Chick Fil
06.2016 - 02.2017

Sales Associate/Assistant Manager

Nina C
06.2015 - 11.2015

Ph.D. - Business Administration

Liberty University

Master of Science - Business Administration

Liberty University

Bachelor of Science - Business Administration Entrepreneurship

University of Southern Mississippi

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Kelsi Bowen