Summary
Overview
Work History
Education
Skills
Accomplishments
Contact
Experience
Education and Training
Timeline
Generic

Kelsi Bringmann

Blairstown,IA

Summary

Results-driven Reconciliation Specialist with track record of excelling in fast-paced office environments. Strong client relations skills and the ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in ABA terminology, products and services to effectively address and respond to public and personnel inquiries. Reliable team player and a strong communicator.

Overview

10
10
years of professional experience

Work History

Reconciliation Specialist

RethinkBH
01.2023 - Current
  • Reduced financial discrepancies by consistently monitoring and resolving account variances.
  • Developed custom reports for management review, highlighting significant findings from the reconciliation process.
  • Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
  • Assisted in periodic reviews of existing policies and procedures, suggesting updates as needed for optimal effectiveness.
  • Provided training for new team members on department procedures, fostering a supportive work environment and promoting skills development.
  • Collaborated with cross-functional teams to resolve complex account imbalances, ensuring accurate financial reporting.
  • Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
  • Maintained extensive knowledge of industry regulations, keeping up-to-date with changes impacting the reconciliation process.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Billing Specialist

Life Connections
02.2021 - 01.2023
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Calculated discounts, percentage allocations and credits.
  • Added current information to accounts, including demographic, personal and payment details.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Deposited checks, worked with management to track payments and invoices.

Receptionist

Kasa Practice Solutions
07.2018 - 02.2021
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Drafted professional business communication.
  • Rendered information to callers and drafted office emails.
  • Processed payments and updated accounts to reflect balance changes.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Verified patient health history and contact information for chart accuracy.

Sales Associate

U.S. Cellular Whannel's
05.2017 - 07.2018
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reduced process lags by training employees on best practices and protocols.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Waitress

Pizza Hut
05.2015 - 07.2016
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education

High School Diploma -

Belle Plaine High School
Belle Plaine, IA
05.2016

Skills

  • Organization and efficiency
  • Office equipment operations
  • Meticulous and organized
  • Business operations understanding
  • PC proficient
  • Tech-savvy
  • Multitasking and prioritization
  • Security understanding
  • Cash handling accuracy
  • Excellent communication skills
  • Verbal/written communication
  • Team player mentality
  • Listening skills
  • Reliable and punctual
  • Month end close
  • Attention to detail

Accomplishments

  • Selected to train new office personnel in policies, procedures, and office management software.

Contact

Blairstown, IA 52209

Experience

Waitresses, Sales and Related Workers, All Other, Receptionists and Information Clerks, Posting Insurance and Patient Payments

Education and Training

HIPAA Compliance Training

Timeline

Reconciliation Specialist

RethinkBH
01.2023 - Current

Billing Specialist

Life Connections
02.2021 - 01.2023

Receptionist

Kasa Practice Solutions
07.2018 - 02.2021

Sales Associate

U.S. Cellular Whannel's
05.2017 - 07.2018

Waitress

Pizza Hut
05.2015 - 07.2016

High School Diploma -

Belle Plaine High School

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Kelsi Bringmann