Kelsi Coleman
Macclenny
Summary
Experienced customer service professional with a strong track record of delivering high-quality interactions and efficiently resolving client concerns. Recognized for ability to work collaboratively in team environments and adapt to dynamic situations. Excels in problem-solving and active listening, providing reliable support and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
IROCKER
08.2021 - 10.2022
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing product services.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
Customer Service Representative
Enhanced Resource Center
05.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CAP 2 Stocker
Walmart
01.2018 - 05.2018
- Facilitated smooth unloading process of delivery trucks, verifying shipment contents against invoices, and organizing products for efficient storage in the backroom or immediate placement on sales floor.
- Enhanced store appearance by maintaining well-organized shelving units and ensuring products were accurately priced and labeled.
- Increased customer satisfaction by promptly responding to inquiries, providing accurate information, and assisting with locating desired items.
- Collaborated with team members to complete stocking tasks efficiently, achieving store goals for merchandise availability.
Warehouse Reclaim Representative
C&S Wholesale Grocers Inc.
08.2015 - 07.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Baker County Senior High School
Glen Saint Mary, FL05.2015
Skills
- Client interaction proficiency
- Proficient in addressing complaints
- Returns evaluation and processing
- Customer relationship management software
- Customer retention strategies
- Experienced in warranty sales
- Customer complaint handling
- Prioritization and planning expertise
- Exhibits calmness and professionalism when faced with stress
- Proficient in handling multiple tasks
- Trustworthy work ethic
- Attentive listening skills
Timeline
Customer Experience Representative
IROCKER
08.2021 - 10.2022
Customer Service Representative
Enhanced Resource Center
05.2018 - 08.2021
CAP 2 Stocker
Walmart
01.2018 - 05.2018
Warehouse Reclaim Representative
C&S Wholesale Grocers Inc.
08.2015 - 07.2016
High School Diploma -
Baker County Senior High School
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