Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsi Estep

Ridgeview,WV

Summary

Accomplished Medical Laboratory Scientist with six years of maintaining safe and reliable lab environments. Majority of career has been allotted to laboratory management and maintaining compliance with necessary licensing agencies. Maintains strict adherence with prescribed safety protocols and regulatory guidelines for lab operations and subject privacy. Quality-driven team player with desire to take ownership of labs' diagnostic performance and improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Laboratory Scientist

Thomas Memorial Hospital
05.2023 - Current
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Tested specimens and blood products in accordance with West Virginia Department of Health and Human Resources' standard operating procedures.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Utilized expertise in chemistry, coagulation, urinalysis, blood banking and hematology to help with diagnosis of medical issues.
  • Led quality control diagnostic testing, documenting variances in results and blood product performance.
  • Performed and documented accurate transfusion reaction investigations.
  • Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.
  • Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
  • Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
  • Conducted root cause analysis to enhance quality and laboratory processes.
  • Measured and assessed antibodies in blood to indicate conditions.

Supervisor, Medical Laboratory Scientist

Camden Clark Medical Center
01.2023 - 04.2023
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Tested specimens and blood products in accordance with West Virginia Department of Health and Human Resources' standard operating procedures.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Utilized expertise in microbiology, coagulation, urinalysis, chemistry, and hematology to help with diagnosis of medical issues.
  • Led quality control diagnostic testing, documenting variances in results and blood product performance.
  • Performed and documented accurate transfusion reaction investigations.
  • Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.
  • Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
  • Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
  • Conducted root cause analysis to enhance quality and laboratory processes.
  • Utilized molecular and genetic techniques to detect and diagnose diseases.

Laboratory Manager

Webster Memorial Hospital
11.2018 - 12.2022
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Interviewed, hired and trained lab technicians to perform experiments and analyze results.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Managed operational documents and produced reports detailing activities.
  • Trained staff, scheduled work hours and assigned projects for twelve-person work group.
  • Resolved issues with product development from inception through post-commercialization processes.
  • Planned and coordinated new development programs to meet deadlines within administration's set budget.
  • Developed and tested formulas for laboratory products to find high quality, low cost options.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained all quality assurance, quality control, proficiency testing, linearity testing, and other required documentation for compliance with West Virginia Department of Health and Human Resources and Clinical Laboratory Improvement Amendments.

Medical Laboratory Scientist

Webster Memorial Hospital
06.2017 - 11.2018
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Tested specimens and blood products in accordance with West Virginia Department of Health and Human Resources standard operating procedures.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Utilized expertise in coagulation, urinalysis, chemistry, and hematology to help with diagnosis of medical issues.
  • Led quality control diagnostic testing, documenting variances in results and blood product performance.
  • Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.
  • Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
  • Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
  • Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
  • Conducted root cause analysis to enhance quality and laboratory processes.
  • Performed data analysis and interpretation of results from clinical trials and epidemiological studies.

Laboratory Assistant

Quest Diagnostics, Carilion Clinic
10.2016 - 04.2017
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Obtained samples for testing following standard protocols.
  • Processed patient specimens according to priority and documented results.
  • Implemented lab procedures to prevent errors and protect staff.
  • Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Collaborated with other departments to establish cohesive laboratory operations.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Assisted scientists by collecting and organizing laboratory data.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Troubleshot and resolved equipment and process issues.
  • Monitored and documented safety standards to verify compliance.

Laboratory Assistant

West Liberty University
09.2013 - 05.2014
  • Partnered with primary instructor in development and completion of laboratory procedures regarding specific research topics.
  • Conducted experiments related to determination behind the mechanism of invasion of the bacteria Francisella tularensis into human erythrocytes.
  • Worked with the bacteria Francisella tularensis utilizing all necessary safety precautions due to its nature of being used as a biological weapon.
  • Partnered with primary instructor in writing scientific papers involving the research and experimentation conducted.
  • Developed and maintained a laboratory notebook with all necessary procedures developed as well as all results and research conducted.

Receptionist

Webster County Memorial Hospital
07.2011 - 01.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through telephone or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected hospital bill payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

Bachelor of Science - Chemistry

Concord University
Athens, WV
05.2017

Medical Laboratory Science

Jefferson College of Health Sciences
Roanoke, VA
05.2017

High School Diploma -

Webster County High School
Upperglade, WV
05.2010

Skills

  • Supply Management
  • Reagent Preparation
  • Clinical Investigation
  • Instrument Maintenance
  • Policy Making
  • Corrective Actions
  • Laboratory Diagnostic Equipment
  • Recordkeeping Requirements
  • Safety Regulations
  • Data Analysis
  • Quality Assurance and Control
  • Interpreting Laboratory Results
  • SOP Implementation
  • Sample Testing
  • Technical Troubleshooting
  • Testing Protocols
  • Competency Assessment
  • Laboratory Information System (LIS)
  • Laboratory Management
  • Team Management

Certification

  • Clinical Laboratory Practitioner Licensure, West Virginia Department of Health and Human Resources - License # 11439 - June 1, 2017 to present

Timeline

Medical Laboratory Scientist

Thomas Memorial Hospital
05.2023 - Current

Supervisor, Medical Laboratory Scientist

Camden Clark Medical Center
01.2023 - 04.2023

Laboratory Manager

Webster Memorial Hospital
11.2018 - 12.2022

Medical Laboratory Scientist

Webster Memorial Hospital
06.2017 - 11.2018

Laboratory Assistant

Quest Diagnostics, Carilion Clinic
10.2016 - 04.2017

Laboratory Assistant

West Liberty University
09.2013 - 05.2014

Receptionist

Webster County Memorial Hospital
07.2011 - 01.2013

Bachelor of Science - Chemistry

Concord University

Medical Laboratory Science

Jefferson College of Health Sciences

High School Diploma -

Webster County High School

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Kelsi Estep