KELSI GANTT
San Diego,CA
Summary
High-performing communications professional with substantial experience developing and executing successful PR campaigns. Skilled at creating positive relationships with media, stakeholders and clients. Strategic and committed to staying responsive and proactive in dealing with crises.
Overview
9
9
years of professional experience
Work History
Communications Specialist
Department Of Veterans Affairs
11.2023 - Current
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Built and maintained corporate website using content management systems and associated plugins.
Corporate Affairs Communications Manager I and II
GoFundMe
08.2019 - 08.2023
- Spearheaded a remarkable 30% surge in positive media coverage through strategic earned media outreach and the cultivation of robust relationships with top-tier national outlets, including Boston Globe, CNN, and GMA
- Pioneered and executed GoFindYou marketing plan, featured in Washington Post and Essence, and led the amplification strategy, achieving a 20% surge in website traffic and significant fundraiser start growth
- Partnered with teams to create complementary visuals and videos, enhancing the impact of written pieces and ensuring a holistic communication approach
- Assessed metrics to measure the impact of published and social media content
- Effectively pitched 150 fundraisers monthly, consistently maintaining an impressive 50% average placement rate
- Secured high-visibility media placements, yielding over 150 million impressions and $60 million increase in revenue
- Obtained $500,000 in earned media value through successful media placements and strategic partnerships.
Customer Success Specialist
GoFundMe
04.2017 - 07.2019
- Expertly resolved top-tier cases via email involving wide-ranging networking, desktop, and mobile technical insight
- Demonstrated empathy, built trust, and consistently delivered stellar customer experiences, earning an outstanding average 97% customer satisfaction rating
- Accurately managed a high volume of escalated requests with empathy and effective communication skills, earning top-quality ratings for six consecutive months.
Client Relationship Manager
Axos Bank
03.2015 - 04.2017
- Cultivated trust with clients, leading to 200+ new account sales through expert approach and consistent follow-through
- Maximally satisfied clients, met revenue targets as the top salesperson, and increased deposits by $11 million
- Maintained an unwavering customer-centric approach, consistently adhering to industry best practices and internal guidelines while preserving savings accounts totaling over $500,000.
Education
Master of Arts - Human Resource Management
National University
San Diego, CaliforniaBachelor of Science - Communications
University of Tennessee
Knoxville, TennesseeSkills
- Crisis Management
- Media Relations
- Online Reputation Monitoring
- Story Pitching
- Brand Messaging
- Content Creation
- Project Management
- Data Analytics
- Public Relations
- Reputation Management
Affiliations
- Baking
Timeline
Communications Specialist
Department Of Veterans Affairs
11.2023 - Current
Corporate Affairs Communications Manager I and II
GoFundMe
08.2019 - 08.2023
Customer Success Specialist
GoFundMe
04.2017 - 07.2019
Client Relationship Manager
Axos Bank
03.2015 - 04.2017
Master of Arts - Human Resource Management
National University
Bachelor of Science - Communications
University of Tennessee
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