Kelsi Ham
Marysville,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Western International Recovery Bureau
08.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded accurate and efficient records in customer database.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Analyzed transportation operations to determine best dispatch practices to achieve service objectives at lowest costs.
F&B Supervisor
Tulalip Resort Casino
07.2022 - 12.2022
- Managed bar and wait staff
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Controlled food costs and managed inventory.
- Scheduling
- Maintained highest standards for food and beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Time cards through Kronos system
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Supervised cash handling procedures.
- Ensure bar and restaurant staff are following regulations and policies
- Supervised cash handling procedures and operated cash register.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Head Chef/Kitchen Manager
Legend Trail Golf Club
07.2021 - 06.2022
- Obtained fresh, local ingredients to lower grocery costs.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Maintained confidentiality
- Arranged for kitchen equipment maintenance and repair when needed.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Hired, managed, and trained kitchen staff.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Coordinated with catering staff to deliver food services for special events and functions.
- Modified recipes to accommodate dietary restrictions and allergies.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Performed cash handling activities.
- Supervised cash handling procedures.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Assistant Manager
Jimmy Peppers
06.2019 - 11.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed more than one location.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Updated employee records for all changes as related to hiring, terminations, transfers and promotions.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
MBA - Business Administration
Johnson & Wales University
Providence, RI05-2026
Bachelor of Science - Culinary Arts and Hospitality Management
Johnson & Wales University
Providence, RI05.2024
Associate of Applied Science - Culinary Arts
Skagit Valley College
Mount Vernon, WA06.2021
Skills
- Microsoft Office
- Database entry
- Time management
- Hospitality and accommodation
- Leadership and supervision
- Schedule and calendar management
- Budgeting and cost control
- Staff training
- Banquets and catering
- Purchasing and Inventory rotation
- Food safety regulations
- Financial management
Certification
- ServSafe Manager, 12/01/19, 12/01/24
- ServSafe Allergen, 04/01/20, 04/01/23
- ServSafe Alcohol, 08/01/20, 08/01/25
- MAST 12 Permit, 09/01/20, 09/01/25
- Food Handler Permit, 09/01/19
- CPR/First Aid, 06/01/21, 06/01/23
- Certified Chef, 02/01/22, 02/01/26
- ACF Certified Chef
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Will provide references upon request.
Groups
- SVC Chef Club, President, 10/01/19, 06/01/21, President of the Student Club for our Culinary program. In charge of student budget, events, approval of funds transfers
- WSCA, WA ACF chapter, Board Member, 11/01/22, 01/01/23
Timeline
Office Administrator
Western International Recovery Bureau
08.2023 - Current
F&B Supervisor
Tulalip Resort Casino
07.2022 - 12.2022
Head Chef/Kitchen Manager
Legend Trail Golf Club
07.2021 - 06.2022
Assistant Manager
Jimmy Peppers
06.2019 - 11.2020
- ServSafe Manager, 12/01/19, 12/01/24
- ServSafe Allergen, 04/01/20, 04/01/23
- ServSafe Alcohol, 08/01/20, 08/01/25
- MAST 12 Permit, 09/01/20, 09/01/25
- Food Handler Permit, 09/01/19
- CPR/First Aid, 06/01/21, 06/01/23
- Certified Chef, 02/01/22, 02/01/26
- ACF Certified Chef
MBA - Business Administration
Johnson & Wales University
Bachelor of Science - Culinary Arts and Hospitality Management
Johnson & Wales University
Associate of Applied Science - Culinary Arts
Skagit Valley College
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