Kelsi Heard
Papillion,NE
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Human Resources Assistant Manager
Kroger Bakers Grocery Store
05.2023 - Current
- Enhanced employee retention by implementing effective onboarding and training programs.
- Provided guidance on legal matters related to employment issues such as terminations or harassment complaints, mitigating risk for the company.
- Supported the development of company policies and procedures, ensuring consistency and compliance across all departments.
- Supported company growth by recruiting top talent through innovative sourcing strategies.
- Coordinated company-wide events, promoting team-building activities that fostered a sense of community among employees.
- Streamlined HR processes for increased efficiency and reduced errors in payroll processing.
- Implemented performance management processes to drive employee development and productivity.
- Oversaw internship programs designed to nurture early-career professionals while providing valuable support for ongoing projects.
- Developed succession planning strategies to identify high-potential employees for future leadership roles within the organization.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Reduced process gaps while supervising over two-hundred employees to achieve optimal productivity.
General Store Manager
Dollar General
05.2015 - 05.2023
- Created and distributed training materials and programs to staff members
- Approved and developed promotional material for retail use
- Interviewed and hired prospective employees according to team needs
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Communicated with vendors regarding contracts and financial responsibilities
- Tracked store inventory and ordered new products to prevent shortages
- Implemented loss prevention strategies, alleviating shrink
- Researched industry and competitor trends to develop new products and improve marketing techniques
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Planned store layouts or designed displays
CAP 1 Associate
Walmart
01.2022 - 06.2022
- Coached team members on best practices, product presentation and sales floor replenishment protocols
- Preserved merchandise presentation by removing damaged goods and signing and pricing merchandise
- Adjusted sales floor counts for inventory purposes
- Selected products for specific aisles according to pick sheets
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales
- Verified inventory computations by comparing to physical counts of stock
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
Education
Bachelor of Science (B.S.) - Human Resources and Risk Management
Peru State College
Peru, NE06.2022
Skills
- Leadership Development
- Employee Support
- Recruitment and Hiring
- Performance Review Management
- Process Improvement
- Mentoring
- Culture Development
- Program Implementation
- Organizational Structuring
- Employee Morale Management
- Location Marketing
- MS Office Proficiency
- Compensation and benefits
- Employment law
- Interviewing techniques
- Labor law compliance
- Health and safety compliance
- Recruitment and hiring
- Training and Development
- Benefits and compensation management
- Payroll coordination
- Risk Management
- Employee Counseling
- Post-hire check-ins
References
References available upon request
Timeline
Human Resources Assistant Manager
Kroger Bakers Grocery Store
05.2023 - Current
CAP 1 Associate
Walmart
01.2022 - 06.2022
General Store Manager
Dollar General
05.2015 - 05.2023
Bachelor of Science (B.S.) - Human Resources and Risk Management
Peru State College
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