Summary
Overview
Work History
Education
Skills
Timeline
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Kelsi Higdon

Pueblo West,CO

Summary

Proven track record of excellence in customer service and problem-solving, honed as an Administrative Assistant at DC Investigations. Demonstrates exceptional multitasking abilities and a friendly, positive attitude, ensuring high-quality outcomes in fast-paced environments. Skilled in team collaboration and adept at adapting to new challenges, consistently delivering results beyond expectations.

Overview

7
7
years of professional experience

Work History

Stay At Home Mother

Page Family
02.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant

DC Investigations
01.2022 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Scheduled office meetings and client appointments for staff teams.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Wait Staff Member

Black Eyed Pea Restaurant
05.2019 - 03.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

Assistant Certificate - Dental Assisting

Greater Pueblo Dental Assisting
Pueblo, CO
03.2012

Skills

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Flexible and Adaptable

    Dependable and Responsible

    Multitasking Abilities

    Active Listening

    Problem Resolution

Timeline

Administrative Assistant

DC Investigations
01.2022 - 06.2023

Wait Staff Member

Black Eyed Pea Restaurant
05.2019 - 03.2020

Stay At Home Mother

Page Family
02.2017 - Current

Assistant Certificate - Dental Assisting

Greater Pueblo Dental Assisting

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Kelsi Higdon