Kelsi Hutchinson
Plano
Summary
Diligent Policy Processing Clerk with strong knowledge of insurance claims forms, processes and requirements. Communicates effectively with policyholders, agents and external parties to gather required information and complete timely claims resolution. Personable and professional service provider with 13 years of customer service experience coupled with competency in Insurance Claims and Document Validation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Premier Foot And Ankle
11.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Insurance Claim Dispatcher
Alacrity Solutions
03.2023 - Current
- Maintained strict compliance with client and carrier guidelines applicable to Insurance claims
- Interviewed insured within performance standards and guidelines
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims
- Coordinated final decisions, including fair settlements and denial of liability
Title Specialist
DMV
01.2022 - 03.2023
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
- Answered incoming calls from customers, dealers and auctions about vehicle registration and titles
- Scanned title documentation into system and reviewed entries for completeness
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
Customer Service Representative
Conn's Home Plus
01.2020 - 01.2021
- Built trusting relationship with customers to better understand needs
- Delivered fast and friendly service to handle questions and service complaints
- Answered inbound calls to handle various concerns, set appointments and close sales
- Consulted with customers to resolve service and billing issues
- Informed customers of promotions and special offers to increase sales
- Collaborated across departments to resolve customer-related issues
- Managed customer calls efficiently in fast-paced call center environment
Kitchen Manager
Chipotle
01.2017 - 01.2019
- Maximized team performance by training new employees on proper food handling and restaurant protocols
- Maintained kitchen equipment through preventative maintenance, repairs and security measures
- Ordered and replenished stock to maintain inventory
- Helped front-of-house team members promptly resolve customer complaints
- Managed performance of kitchen employees with regular evaluations, coaching and support
- Identified areas of improvement in food waste and employee workflows to optimize budget controls
- Minimized cost overages, controlling inventory and supplies and minimizing waste
- Adapted to fast-moving situations, utilizing problem-solving in complex circumstances
- Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
Education
HS Diploma -
Plano East Sr High
Plano, TX01.2011
Skills
- Microsoft Office
- Critical Thinking
- Complex claims consulting
- Forms validation
- Leadership
- Problem solving
- Analytical thinking
- Employee scheduling
- Food preparation management
- Performance optimization
- Health code compliance
Certification
Xray certified
Timeline
Medical Assistant
Premier Foot And Ankle
11.2024 - Current
Insurance Claim Dispatcher
Alacrity Solutions
03.2023 - Current
Title Specialist
DMV
01.2022 - 03.2023
Customer Service Representative
Conn's Home Plus
01.2020 - 01.2021
Kitchen Manager
Chipotle
01.2017 - 01.2019
HS Diploma -
Plano East Sr High
Xray certified
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