Kelsi Jackson
Victoria,TX
Summary
To obtain a challenging leadership opportunity with a growing company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Technician II -Float
Kelsey-Seybold Clinic
Houston, TX
02.2024 - Current
- Resolved customer complaints relating to laboratory services in a timely manner.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Assisted in the training of new phlebotomists.
- Communicated with department managers regarding staffing needs.
Patient Service Technician II
Kelsey-Seybold Clinic
Houston, TX
02.2023 - 02.2024
- Coordinated with patients and healthcare professionals to meet patient needs.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- CLIA Waived tests
- Trained newly hired top talent to fill key positions and maximize productivity.
Phlebotomy Instructor
Victorious Healthcare Academy
Houston, TX
10.2020 - 12.2023
- Assessed students' knowledge and skills through assignments and exams.
- Practiced learner-centered instruction with goal of helping students succeed and continually learn.
- Guided students in effective use of computer technology in recording, transmitting and tracking phlebotomy activities.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
- Passed out syllabi and informed students of course standards and learning objectives.
Phlebotomy Technician
Quest Diagnostic Laboratories
Houston, TX
02.2019 - 02.2022
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Phlebotomy Technician
Cuero Hospital
Cuero , TX
10.2018 - 01.2019
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
Phlebotomy Supervisor (Multi Long-term Care)
Your Health Lab
Victoria, TX
08.2016 - 10.2018
- Trained and supervised phlebotomists and lab assistants.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Established team schedules that met all coverage needs.
- Facilitated effective communication between team members, other departments and outside facilities.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Adhered to facility and legal requirements for standards of care and operations.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Developed schedules for orders, draws and processing of blood samples.
Paramedical Examiner
ExamOne, a Quest Diagnostics
Victoria, TX
02.2016 - 02.2018
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Lab Assistant
Citizens Hospital
Victoria, TX
09.2014 - 09.2016
- Sanitized workstations and instruments to avoid cross-contamination.
- Expertly procured and processed specimens for laboratory staff.
- Maintained inventory and equipment and placed orders for laboratory supplies.
- Recorded and reported test results accurately according to established procedures.
Phlebotomist/Specimen Processor
Your Health Lab
Victoria, TX
06.2012 - 08.2016
- Prepared required treatment records and reports.
- Documented services and collected required data for evaluation.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
Education
Bachelor of Science - Business-Specialization in Health Care Management
Capella University
Minneapolis, MN12-2024
Phlebotomy -
Victoria College
Victoria, TX04.2012
Registered Dental Assistant - Dental Assisting
Academy of Healthcare Professions
Austin, TX10.2010
High School Diploma -
Memorial High School
Victoria, TX06.2008
Skills
- Advising students
- Clinical supervision
- Developing curriculum
- Learning management system proficiency
- Team building
- Multitasking
- Leadership
- Problem resolution
- First Aid/CPR
- Sterilization procedures
- Flexible schedule
- Critical thinking
Certification
- Certified Phlebotomy Instructor (TWC)
- Nationally Certified Phlebotomist (NPCE)
- BLS (AHA)
Timeline
Patient Service Technician II -Float
Kelsey-Seybold Clinic
02.2024 - Current
Patient Service Technician II
Kelsey-Seybold Clinic
02.2023 - 02.2024
Phlebotomy Instructor
Victorious Healthcare Academy
10.2020 - 12.2023
Phlebotomy Technician
Quest Diagnostic Laboratories
02.2019 - 02.2022
Phlebotomy Technician
Cuero Hospital
10.2018 - 01.2019
Phlebotomy Supervisor (Multi Long-term Care)
Your Health Lab
08.2016 - 10.2018
Paramedical Examiner
ExamOne, a Quest Diagnostics
02.2016 - 02.2018
Lab Assistant
Citizens Hospital
09.2014 - 09.2016
Phlebotomist/Specimen Processor
Your Health Lab
06.2012 - 08.2016
Bachelor of Science - Business-Specialization in Health Care Management
Capella University
Phlebotomy -
Victoria College
Registered Dental Assistant - Dental Assisting
Academy of Healthcare Professions
High School Diploma -
Memorial High School