Kelsi Bunting
West Fargo,ND
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Manager
Charlie's Place
01.2025 - Current
- Streamlined daily operations to enhance team productivity and service quality.
- Trained staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels.
- Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
- Developed training materials for onboarding new employees, fostering a knowledgeable team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Develpoed drink and food menu,
Housing Advocate
Lakes and Prairies Community Action Partnership
04.2022 - 12.2024
- Conducted comprehensive assessments to identify clients' housing needs and eligibility for assistance programs.
- Coordinated with local agencies to secure resources and support for individuals experiencing housing instability.
- Developed personalized action plans, outlining steps to improve clients' housing situations and access necessary services.
- Maintained accurate case records, ensuring compliance with organizational policies and federal regulations.
- Advocated for clients in landlord negotiations, effectively addressing disputes to foster positive resolutions.
- Mentored new advocates on best practices in client engagement and resource coordination strategies.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Conducted thorough assessments of client needs to develop tailored plans aimed at achieving long-term housing stability.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
- Successfully negotiated rent reduction agreements between clients facing financial hardships and their landlords, preventing evictions in several cases.
- Developed strong relationships with landlords and property managers, resulting in increased housing options for clients.
- Educated clients about their rights as tenants under state law, empowering them to advocate for themselves effectively when necessary.
- Streamlined the application process for rental assistance programs by assisting clients with paperwork completion and submission.
- Collaborated with various community organizations to address systemic barriers contributing to homelessness or unstable housing situations.
- Connected clients to emergency shelters or transitional housing programs when appropriate, providing a safe space during times of crisis.
- Prevented homelessness for numerous households by identifying early warning signs of potential eviction risks and intervening proactively.
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
Residential Supervisor
Anne Carlson Center
01.2018 - 04.2022
- Supervised daily operations to ensure compliance with safety regulations and best practices.
- Developed individualized care plans in collaboration with multidisciplinary teams for residents.
- Mentored staff on effective communication techniques and crisis intervention strategies.
- Implemented training programs that enhanced staff skills and improved service delivery.
- Coordinated scheduling of staff shifts to maintain adequate coverage and service quality.
- Led team meetings to foster collaboration and share best practices among staff members.
- Monitored program outcomes to identify areas for improvement and enhance resident satisfaction.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
- Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Developed, implemented and monitored residential policies and procedures.
- Provided swift and knowledgeable emergency support in line with crisis protocols.
Education
Bachelor of Science - Criminal Justice
MSUM
Moorhead, MNBachelor of Arts - University Studies With Emphasis in Special Ed
MSUM
Moorhead MNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
Accomplishments
I received North Dakota's Direct Support Professional of the Year award in 2006.
Timeline
Manager
Charlie's Place
01.2025 - Current
Housing Advocate
Lakes and Prairies Community Action Partnership
04.2022 - 12.2024
Residential Supervisor
Anne Carlson Center
01.2018 - 04.2022
Bachelor of Science - Criminal Justice
MSUM
Bachelor of Arts - University Studies With Emphasis in Special Ed
MSUM