Kelsi Kee
Dallas,TX
Summary
Dynamic professional with a proven track record at Dallas Life Homeless Shelter, adept in customer service and records management. Excels in compassionate communication, leading teams with effective leadership, and enhancing operational efficiency. Demonstrates adaptability and flexibility, achieving significant improvements in client care and staff performance. Skilled in technical and administrative support, committed to fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Shift Manager/Key Holder
Plato's Closet
08.2022 - 03.2023
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Intake Specialist
Dallas Life Homeless Shelter
03.2023 - 05.2024
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Trained and supervised new intake staff to deliver high-quality client care.
- Administered and tracked client service payments.
Administrative Assistant
Portraits Music
09.2023 - Current
- Coordinates between clients and maintains effective lines of communication.
- Travel & Social Media Coordinator.
Intern
Lakepointe Church
06.2023 - 08.2023
Education
High School Diploma -
Lakewood Presbyterian
Dallas, TX05-2021
Skills
- Technical Skills
- Customer Service
- Schedule Management
- Staff Management
- Adaptability and Flexibility
- Effective Leadership
- Compassionate Communication
- Records Management
- Conflict Mediation
- Data Entry
- Administrative Support
- Relationship Building
Timeline
Administrative Assistant
Portraits Music
09.2023 - Current
Intern
Lakepointe Church
06.2023 - 08.2023
Intake Specialist
Dallas Life Homeless Shelter
03.2023 - 05.2024
Shift Manager/Key Holder
Plato's Closet
08.2022 - 03.2023
High School Diploma -
Lakewood Presbyterian
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