Kelsi Munns
Waveland ,MS
Summary
Accomplished Loan Officer and Collections Manager at Gulf Islands Credit Inc., adept in credit analysis and relationship building. Streamlined loan application processes, enhancing customer satisfaction and reducing delinquency rates. Demonstrated excellence in customer service and time management, contributing to significant business achievements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Loan Officer/Collections Manager
Gulf Islands Credit Inc.
06.2022 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Supervised staff of collectors, monitoring phone calls and letters.
- Accessed credit records to evaluate customer credit histories.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
Policy Team Lead
Advantage Title LLC
11.2020 - 06.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Reduced errors in loan documentation by implementing thorough quality control measures.
- Reviewed post closing packages to ensure all information and endorsements we correct to submit to the underwriter's websites to ensure the correct Lender's Insurance Policies were obtained.
Lender Policy
Advantage Title LLC
09.2018 - 12.2020
- Reviewed post closing packages to ensure all information and endorsements we correct to submit to the underwriter's websites to ensure the correct Lender's Insurance Policies were obtained.
- Worked with multiple Lenders and Underwriters to follow their specific needs to ensure the correct policy was issued.
- Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
- Collaborated with other departments to promptly process the entire closing process.
- Assisted with post closing very occasionally.
Medical Assistant
Dermatology Specialists of Mississippi
03.2017 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant/Medical Scribe
Memorial Hospital/ Coast Urology
02.2014 - 03.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Education
No Degree - Medical Assisting/Nursing
MGCCC
Gulfport, MSSkills
- Relationship building and management
- Sales expertise
- Credit analysis
- Customer service-focused
- Loan application management
- Excellent time management
- Credit assessment
- Cash handling expert
- Underwriting support
- Loan Origination
- Dependable and Responsible
Timeline
Loan Officer/Collections Manager
Gulf Islands Credit Inc.
06.2022 - Current
Policy Team Lead
Advantage Title LLC
11.2020 - 06.2022
Lender Policy
Advantage Title LLC
09.2018 - 12.2020
Medical Assistant
Dermatology Specialists of Mississippi
03.2017 - 09.2018
Medical Assistant/Medical Scribe
Memorial Hospital/ Coast Urology
02.2014 - 03.2017
No Degree - Medical Assisting/Nursing
MGCCC
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