Kelsi Long
Springfield,MO
Summary
Professional, experienced healthcare provider prepared for role in patient care. Strong skills in assisting with activities of daily living, monitoring patient vitals, and providing compassionate care and support. Known for collaboration, adaptability, and achieving outcomes. Reliable team player with patient-centered approach and keen understanding of medical protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nurse Extern
Mercy Hospital Springfield
06.2024 - Current
- Worked alongside experienced nursing professionals to learn new procedures.
- Proactively sought out opportunities to learn from experienced nurses and other healthcare professionals, growing in clinical knowledge and aptitude.
- Shadowed experienced nurses as they provided direct patient care, learning essential techniques for effective bedside manner and communication.
- Gained valuable clinical experience through rotations in various hospital departments, such as emergency care, pediatrics, and surgery.
Nurse Assistant
Cox South
03.2023 - 07.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
Medical Assistant/Receptionist
St. Luke's Hospital - Family Medicine Office
05.2022 - 03.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Clinical Nurse Partner
DePaul Hospital, SSM
05.2020 - 05.2022
- Provided compassionate care for diverse patients, effectively addressing individual needs and cultural considerations.
- Contributed to infection control efforts by diligently following established protocols and promoting a clean, safe environment for all patients.
- Demonstrated excellent time management skills by effectively balancing a high volume of patient care tasks with competing priorities.
- Maintained patient confidentiality while adhering to HIPAA regulations during all interactions with patients, families, and other healthcare professionals.
- Enhanced patient care by monitoring and recording vital signs, fluid intake, and output.
- Assisted with emergency situations efficiently while remaining calm under pressure; provided life-saving procedures such as CPR when needed.
Patient Care Assistant
Mercy Hospital St. Louis
12.2019 - 05.2020
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Customer Service Representative
Starcrest Cleaners
08.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Practical Nursing
Ozarks Technical Community College
Springfield, MO12-2024
High School Diploma -
Francis Howell School District
Weldon Springs, MO05-2017
Skills
- Clinical judgment
- Compassionate care
- Electronic charting
- Direct patient care
- Infection control
- Critical thinking
Accomplishments
- Honoree of Phi Theta Kappa Honor Society
- Musgrave Foundation Scholarship Recipient
Certification
- Basic Life Support Certification (BLS)
Timeline
Nurse Extern
Mercy Hospital Springfield
06.2024 - Current
Nurse Assistant
Cox South
03.2023 - 07.2024
Medical Assistant/Receptionist
St. Luke's Hospital - Family Medicine Office
05.2022 - 03.2023
Clinical Nurse Partner
DePaul Hospital, SSM
05.2020 - 05.2022
Patient Care Assistant
Mercy Hospital St. Louis
12.2019 - 05.2020
Customer Service Representative
Starcrest Cleaners
08.2017 - 12.2019
- Basic Life Support Certification (BLS)
Certificate - Practical Nursing
Ozarks Technical Community College
High School Diploma -
Francis Howell School District
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