Kelsi Ortega
Kansas City,KS
Summary
A highly resourceful and accomplished professional with ten plus years' experience in business analysis, system integration, client engagement and project governance. I am adept at working with cross-functional teams to meet customer expectations while delivering projects on time and within budget through use of expert planning and organization skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Integration Architect
Oracle Cerner
03.2019 - Current
- Directly manage and support multiple clients in development and maintenance of healthcare information technology by coordinating efforts
relating to system design, validation, and integration across multiple technical solutions. - Responsible for execution of domain and change management strategies, support of issue resolution and maintaining compliance with customer service
level agreements. - Produce and review monthly and quarterly client performance reports, identifying opportunities for improvement and communicating results to clients.
- Serve as escalation point for clients and responsible for identification and management of project integration risks.
- Develop documentation for client support and management, standardized for organization adoption.
Senior Change Implementation Analyst
Cerner
04.2017 - 03.2019
- Gathered requirements, evaluated impacts and assessed scope of work to estimate delivery effort and timeframes.
- Managed internal and external communications throughout the change management life cycle.
- Responsible for managing work queues of up to 100+ tickets across multiple workstreams.
Support Analyst
Cerner
03.2015 - 04.2017
- Managed Cerner's internal and external client technical support requests in a Tier 1 call-center environment.
- Responsible for managing work queue to resolve customer issues through direct client interaction via email, telephone and ticketing queue.
Education
Bachelor of Arts - Business Administration, History
William Jewell College
12.2014
Skills
- Business Analysis
- Quality Control
- Customer Relations
- JIRA, Remedy, company-specific ticketing system
- Content Strategy
- Digital Marketing
- Remote work experience
Certification
- 2022 PMP Certification Training
- Successfully managed four clients in the Support Integration Role
- Realized improved client relationship by developing onboarding and implementation plan
- Developed business plan, marketing strategy and grew client base
Timeline
Integration Architect
Oracle Cerner
03.2019 - Current
Senior Change Implementation Analyst
Cerner
04.2017 - 03.2019
Support Analyst
Cerner
03.2015 - 04.2017
Bachelor of Arts - Business Administration, History
William Jewell College
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