Tisha Heffron
Aliso Viejo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server
Chart House Restaurant
Dana Point, CA
11.2023 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
- Ensured that all orders were accurately taken and delivered to customers in a timely manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Maintained knowledge of current promotions and discounts offered in order to inform customers accordingly.
- Provided exceptional service to high volume of daily customers.
- Performed side work duties such as stocking supplies and cleaning the bar area.
VIP Cocktail Server
TC Restaurant Group
Nashville, TN
08.2023 - 10.2023
- Rotated between three high volume bars: Jason Aldean’s Kitchen + Rooftop Bar, Luke's 32 Bridge Food + Drink, and Miranda Lambert's Casa Rosa.
- Assessed patrons' needs to always provide proactive service.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Followed safety standards for alcohol service, including proper pouring
Server
Dierks Bentley's Whiskey Row
Nashville, TN
06.2023 - 10.2023
- Provided exceptional service for a high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures.
- Displayed enthusiasm and knowledge about restaurant's menu and products by staying informed about daily specials, new menu items, and promotions.
Social Media
m
12.2020 - 10.2023
- With almost a million followers on social media, I have worked with companies such as Parachute Home, Banana White, and Truly beauty - giving me the opportunity to enhance my knowledge on communication with people around the world at only 26 years old
- Served as main point of contact for clients, answering questions and responding to messages
- Set pricing structures according to market analytics and emerging trends
- Promoted businesses on social media platforms to maximize brand identity and generate revenue
Brand Influencer
Parachute Home
Los Angeles, CA
03.2022 - 05.2022
- Used persuasive techniques to overcome objections and close new sales opportunities.
- Established numerous new accounts, boosting profits significantly.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Presented written recommendations for earned media performance improvements.
Server
Thousand Islands Country Club
, NY
06.2020 - 07.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service and getting to know customers and their orders; was the first and most requested server due to my personable skills.
Server
TGI Fridays
, NY
06.2019 - 09.2019
- Given the responsibility to open the restaurant and ensure all was set in place for opening
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers and familiarized new employees with company culture.
Front Desk
NCRC Construction Company
10.2018 - 06.2019
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Scheduled appointments based on availability of staff.
- Prepared and distributed correspondence, reports, and other documents.
- Created a professional, welcoming atmosphere for customers and staff
- Collected information, verified insurance, and coordinated with other companies
Education
Jefferson Community College- Some college
01.2016
Diploma -
Alexandria Central School
01.2014
Skills
- Positive and Professional
- Guest Engagement
- Self motivation
- Time Management
- Communication
- Adaptability
- Leadership
- Ability to work under pressure
- Coordinating Services
- Managing Records
- Problem Solving
- POS Operation
- Service Prioritization
Timeline
Server
Chart House Restaurant
11.2023 - Current
VIP Cocktail Server
TC Restaurant Group
08.2023 - 10.2023
Server
Dierks Bentley's Whiskey Row
06.2023 - 10.2023
Brand Influencer
Parachute Home
03.2022 - 05.2022
Social Media
m
12.2020 - 10.2023
Server
Thousand Islands Country Club
06.2020 - 07.2021
Server
TGI Fridays
06.2019 - 09.2019
Front Desk
NCRC Construction Company
10.2018 - 06.2019
Jefferson Community College- Some college
Diploma -
Alexandria Central School
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