Kelsi Ravan
Spartanburg,SC
Summary
Accomplished professional with extensive experience in accurately transcribing medical dictations. Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate/ Color Specialist
Sherwin-Williams
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Waitress Supervisor
Willy Taco Hub City
07.2022 - 09.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cashier Team Lead
Walmart
05.2022 - 07.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assistant Manager
Valero
01.2022 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Certified Nursing Assistant
Spartanburg Regional Medical Center
01.2020 - 01.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Waitress Supervisor
Harvest House
07.2019 - 01.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Medical Scribe
Scribe America
12.2018 - 07.2019
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
Education
Certification - Certified Nursing Certification
Spartanburg Community College
Spartanburg, SC01.2020
High School Diploma -
Chesnee High School
Chesnee, SC05.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Strong Communication Skills
- Adaptability in Fast-Paced Environments
- HIPAA Compliance Knowledge
- Documentation skills
- Continuous learning mindset
- Data entry experience
- Time Management Aptitude
- Professionalism and Ethics
- Problem-solving competence
Timeline
Sales Associate/ Color Specialist
Sherwin-Williams
09.2022 - Current
Waitress Supervisor
Willy Taco Hub City
07.2022 - 09.2022
Cashier Team Lead
Walmart
05.2022 - 07.2022
Assistant Manager
Valero
01.2022 - 05.2022
Certified Nursing Assistant
Spartanburg Regional Medical Center
01.2020 - 01.2022
Waitress Supervisor
Harvest House
07.2019 - 01.2020
Medical Scribe
Scribe America
12.2018 - 07.2019
Certification - Certified Nursing Certification
Spartanburg Community College
High School Diploma -
Chesnee High School
Similar Profiles
Kiuna TalalemotuKiuna Talalemotu
Outside Sales Representative at Sherwin Williams CoOutside Sales Representative at Sherwin Williams Co
Gerardo José AguilarGerardo José Aguilar
Technical Sales and Servicie at Sherwin WilliamsTechnical Sales and Servicie at Sherwin Williams
Luis Del RosarioLuis Del Rosario
Sales Associate at Sherwin WilliamsSales Associate at Sherwin Williams
Jerry RivasJerry Rivas
Bilingual Customer Service Representative at Sherwin-Williams PaintsBilingual Customer Service Representative at Sherwin-Williams Paints
Nicole JacksonNicole Jackson
Escrow Administration at Lima One CapitalEscrow Administration at Lima One Capital