Kelsi Schneider
Everett
Summary
Dedicated professional with a strong passion for customer service and relationship building, committed to enhancing customer satisfaction and loyalty. Eager to leverage a hardworking attitude in an entry-level position that fosters skill development and teamwork. Aiming to contribute effectively to a dynamic team while laying the foundation for a successful career in a supportive environment. Enthusiastic about embracing new challenges and opportunities for growth within the organization.
Overview
9
9
years of professional experience
Work History
Floor Manager
Mejuri
02.2024 - Current
- Managing team performance and ensuring customer satisfaction
- Build in-depth product knowledge to store associates to help them in succeeding on the sales floor insuring that we retain current customers and build a relationship with future customers.
- Regularly conduct training sessions and provide store associates with resources to stay updated on Mejuri products.
- Use modern retail management systems to track every piece, reorder stock timely, and ensure that high demand items are always available for our customers.
- Create a positive work environment and encourage open communication, recognize employee efforts, and address concerns promptly!
- Maintaining open communication at the store level, as well, with District Managers and Corporate team members thru email and Microsoft Teams and utilizing Word and Excel
Assistant Store Manager
Free People
09.2023 - 02.2024
- Brand ambassador reflecting on the company values on the sales floor thru an energized pace partnering with the leadership team on creating an engaging visual experience that appeals to the Free People customers
- Collaborate and direct team Stylist and leadership sharing ideas and actively participating in daily meetings and brand focus
- Guides team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals
- Support store manager in recruiting, hiring and retaining talented stylist to build a successful team
- Supervise floor coverage; including opening and closing store as scheduled
- Participates as the manger on duty by driving engagement in each zone through communication and fostering a collaborative selling environment; strong decision making and multi-tasking
- Take an active role and participate with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual display standards
Assistant & Co- Store Manager
Scotch & Soda
02.2022 - 05.2023
- Introduce the Scotch and Soda Brand to our new and existing customers to effective meet selling goals while listening to them to products that they will love
- Creating a positive team environment for the employees and foster team commitment through support, relationship building and individual contributions
- Directing and leading team members to store goals which include sales objectives, recruiting new team members, ongoing training and developing talent within our team members
- Set an example to the team members to ensure that we are all providing excellent customer service to obtain our current loyal customers and obtaining new customers to return
- Maintaining open communication at the store level, as well, with District Managers and Corporate team members thru email and Microsoft Teams
- Support Store Manager that is working at another area store location within the Seattle area on a daily basis
Assistant Store Manager
Everything But Water
09.2021 - 02.2022
- Open and close store following policies and procedures in place. Along with other duties; reconcile the cash register, enter in total sales using Microsoft word and excel
- Recruiting potential new employee’s to be gainfully employed and onboarding new team members and developing top talent within our team
- Support Store Manager in building a strong diverse team to create a positive and equitable environment for our team members and guests
- Building customer relationships with exceptional service, through product knowledge sharing which also include patience and active listening to ensure that customers’ needs and wants are satisfied
- Process incoming merchandise for the selling floor while displaying merchandise to maximize purchasing appeal
- Product knowledge to be able to process customer orders for outbound shipment in an accurate and timely manner
- Strong communication skills in person, using email on a daily basis as a form of communication, and by phone
Floor Supervisor
Tommy Bahama’s
03.2020 - 09.2021
- Organize and ensuring the store is welcoming for our guests for them when they enter the store
- Greet and assist customers with product knowledge of store brand
- Identify opportunities to take initiative in making merchandising and presentation adjustments for the Tommy Bahama brand
- Managed visual merchandising for men’s and women’s departments
- Recruiting, coach and mentor new team members and existing sales associate to create a pleasant atmosphere and emphasize brand knowledge and seasonal current trend
- Keep line of communication open with Store Manager and other Floor Supervisors to keep store running efficiently for our guests who enter the store
- Recruiting new team members for the Bellevue location alongside the Store Manager
Floor Supervisor
Tommy Bahama’s
10.2018 - 03.2020
- Opening and closing of the store; reconcile cash registers, supervising sales associates, main selling manager during shifts, assist and mentor sales associates in familiarizing and selling the brand, and ensuring expectation are being implanted set by Tommy Bahama’s.
- Greet and assist customers with product knowledge of store brand
- Familiarize existing and new customers with store promotions and our top sellers
- Build customer relationships with new customers and have them feel welcome
- Keep line of communication open with Store Manager and other Floor Supervisors to keep store running efficiently for our guests who enter the store
Key Holder
J. Crew
05.2017 - 11.2018
- Greet and interact with customers making them feel welcome and acknowledged as they enter the store
- Work quickly and efficiently in an ever-changing work environment making sure the customer comes first and their questions and needs are met
- Build customer relationships and brand awareness with the customer thru promotions and new fashion lines
- Prepare EOS orders for online customers; packing and processing orders
- Opening and closing of store, reconcile cash registers, responsible for supervising sales associates, main selling manager during shift, assist in training new associates, motivate and lead by example, expand knowledge of our loyalty credit card program and J. Crew rewards program. Organize a strategic plan to insure selling managers and top sellers focused on the selling floor. Ensuring operational expectations are being implemented while maintaining high retail standards to keep J. Crew store running efficiently. Communicate with Store Manager and other Sales Managers using Microsoft word, Excel and Outlook email.
Key Holder
Gymboree
11.2016 - 05.2017
- Contributing to store sales goals and building relationship with customers
- Open and close store with a sales associate
- Reconcile cash register at open and closing of store
- Maintaining the upscale store appearance through visual merchandising skills
- Working with sales associates focusing on delivering the Gymboree brand and acknowledge to our new and existing customers
Education
High School Diploma -
Edmonds Community College
Edmonds, WA01.2017
High School Diploma - General Studies
Mariner High School
Everett, WA01.2016
Skills
- Team leadership
- Customer service expertise
- Point of sale systems
- Policy implementation
Timeline
Floor Manager
Mejuri
02.2024 - Current
Assistant Store Manager
Free People
09.2023 - 02.2024
Assistant & Co- Store Manager
Scotch & Soda
02.2022 - 05.2023
Assistant Store Manager
Everything But Water
09.2021 - 02.2022
Floor Supervisor
Tommy Bahama’s
03.2020 - 09.2021
Floor Supervisor
Tommy Bahama’s
10.2018 - 03.2020
Key Holder
J. Crew
05.2017 - 11.2018
Key Holder
Gymboree
11.2016 - 05.2017
High School Diploma - General Studies
Mariner High School
High School Diploma -
Edmonds Community College
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