KELSI TAUSENDFREUNDT
Juvenile Detention Center
1
Certification
8
years of professional experience
Adaptable and detail-oriented professional with extensive experience in high-volume, fast-paced environments across healthcare and public service. Proven track record of managing complex client needs, de-escalating tense situations with empathy, and maintaining strict confidentiality and documentation standards. Skilled in Multiline communication, active listening, cross departmental collaboration, and problem resolution under pressure.
Work History
Juvenile Detention Center Officer
1 Year 1 Month- Utilized conflict de-escalation and communication techniques to maintain a calm, safe, and supportive environment for clients and staff.
- Documented daily logs, incidents, and interactions with accuracy and strict adherence to policy and complacence standards.
- Collaborated closely with multidisciplinary teams, including medical staff and administration to address needs promptly and effectively.
Technician PCT/EMT
3 Years 7 Months- Delivered empathetic, patient-centered care and support in high-stress, fast paced critical care units.
- Acted as a primary point of contact for patients and family members. Communicated critical real time information to nurses to ensure seamless continuity of service and care.
- Maintain accurate medical documentation and record-keeping while adhering strictly to HIPAA and patient privacy regulations.
EMT
3 Years- Communicated effectively with patients, families, and receiving facility staff during urgent and non-emergent medical transports.
- Completed detailed daily service logs, patient care reports, and administrative documentation accurately and on schedule.
- Administered emergency medical care to patients in diverse environments.
- Operated life-saving equipment, ensuring readiness and functionality at all times.
- Collaborated with healthcare teams to provide seamless patient transitions and communication.
Employment Counselor
2 Years- Provided one-on-one advising and customer service to clients, helping them navigate resources, resolve barriers, and access employment opportunities.
- Maintained confidential client files, tracked progress metrics, and managed administrative documentation across multiple systems.
- Coordinated with external agencies and internal staff to deliver support services to clients.
Education
Bachelor of Arts - Criminal Justice & Sociology
Skills
Customer & Client Support: Active listening
conflict de-escalation
client advocacy
relationship building.
Communication & Operations: Call handling
interdepartmental coordination
issue resolution.
Administrative & Technical: Detailed record keeping
HIPAA & privacy compliance
data entry
workflow management.
Soft Skills: Emotional intelligence
attention to detail
time management.
Certification
- Juvenile Detention Officer-September 2025
- New Jersey Notary- January 2023
- National Registry of EMS/EMT- October 2019
Timeline
Juvenile Detention Center Officer
Juvenile Detention Center
07.2025 - CurrentRead More
Technician PCT/EMT
Thomas Jefferson University Hospital
03.2022 - 10.2025Read More
EMT
Healthfleet Ambulance
01.2019 - 01.2022Read More
Employment Counselor
The Kintock Group
01.2019 - 01.2021Read More
La Salle University
Bachelor of Arts from Criminal Justice & Sociology
Read More