Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsi Tucker

Rock Hill,SC

Summary

Customer Service Professional with over 5 years of experience in delivering exceptional support across retail, food service, and remote call center environments. Expertise in managing high-volume inquiries and resolving issues efficiently, resulting in enhanced customer satisfaction. Demonstrated ability to meet performance targets while adapting to diverse customer needs with professionalism. Committed to leveraging strong communication and problem-solving skills in a dynamic remote customer service team.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Walmart
Charlotte, North Carolina
03.2024 - 07.2025
  • Delivered prompt and accurate customer assistance in high-volume retail environment.
  • Resolved customer concerns to ensure positive shopping experiences.
  • Maintained product displays and supported front-end operations, including returns.

Team Leader

Sweet Frog
Rock Hill, South Carolina
04.2023 - 02.2024
  • Supervised daily team operations to ensure prompt, courteous service for all guests.
  • Resolved customer complaints professionally while demonstrating empathy.
  • Trained team members on customer engagement techniques and POS system procedures.

Cafe/Freezer Associate

Sam's Club
Rock Hill, South Carolina
02.2022 - 03.2023
  • Provided exceptional customer service in food service and frozen goods departments.
  • Assisted customers in product selection and answered inquiries effectively.
  • Managed high customer traffic while ensuring cleanliness, accuracy, and safety standards.

Customer Service Representative

ABC Solutions
Remote
06.2019 - 03.2023
  • Provided efficient remote support to customers through phone, chat, and email in dynamic setting.
    Addressed product, billing, and technical issues with a focus on professionalism.
    Documented detailed case notes and conducted follow-ups to ensure customer satisfaction.
    Achieved or surpassed daily metrics related to customer satisfaction, response times, and resolutions.

Education

High School Diploma -

Northwestern Highschool
Rock Hill, SC
06-2019

Skills

  • Customer service (phone, chat, email)
  • Conflict resolution and de-escalation
  • Remote work and time management
  • CRM systems (eg, Zendesk, Salesforce, Freshdesk)
  • Order processing and issue tracking
  • Technical troubleshooting
  • Call handling in high-volume queues
  • Active listening and clear communication
  • Problem solving and decision making
  • Multitasking in fast-paced environments
  • Microsoft Office and Google Workspace
  • Adaptability and self-motivation
  • Team collaboration in virtual settings
  • Data entry and record keeping

Timeline

Customer Service Cashier

Walmart
03.2024 - 07.2025

Team Leader

Sweet Frog
04.2023 - 02.2024

Cafe/Freezer Associate

Sam's Club
02.2022 - 03.2023

Customer Service Representative

ABC Solutions
06.2019 - 03.2023

High School Diploma -

Northwestern Highschool

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