Kelsi Whitmer
Dayton,Ohio
Summary
Former medical professional and military veteran with 5 years of experience and a background in customer service. Proven leader and skilled in working within collaborative settings. Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
7
7
years of professional experience
Work History
Paramedic, Emergency Department
USAF
09.2018 - 08.2020
- Continuously monitored patients and reported changes to head nurses and physicians
- Operated emergency vehicles in a safe and efficient manner to transport emergent patients
- Monitored patient status during ambulance transport and transfer
- Inserted peripheral IVs and administered non-medication IV fluids
- Evaluated patient vital signs and status to determine care needs
- Worked with nurses to assess patients and prepare them for tests and procedures
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Assessed situation severity of emergent medical incidents and provided care accordingly
- Followed all hospital policies and procedures and complied with local and national agency and accrediting body guidelines
- Administered tests and medication to stabilize patients in the field or in transit
- Conducted equipment and vehicle checks with required frequency to ensure proper operation
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Paramedic, Emergency Department
USAF
05.2017 - 08.2018
- Continuously monitored patients and reported changes to head nurses and physicians
- Operated emergency vehicles in a safe and efficient manner to transport emergent patients
- Monitored patient status during ambulance transport and transfer
- Inserted peripheral IVs and administered non-medication IV fluids
- Worked with nurses to assess patients and prepare them for tests and procedures
- Evaluated patient vital signs and status to determine care needs
- Assessed situation severity of emergent medical incidents and provided care accordingly
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records
- Quickly responded to codes and cardiac monitor alarms
- Conducted equipment and vehicle checks with required frequency to ensure proper operation
- Followed all hospital policies and procedures and complied with local and national agency and accrediting body guidelines
- Administered tests and medication to stabilize patients in the field or in transit.
Labor and Delivery Technician
USAF
08.2016 - 05.2017
- Worked with nurses to assess patients and prepare them for tests and procedures
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Executed reasoned and logical decision making in emergent situations
- Assisted nurses and providers with the safe delivery of neonates
- Evaluated patients' medical status and monitored vital signs to provide appropriate care
- Calmly and effectively provided neonatal resuscitation when needed
- Maintained detailed records of patient care and treatment, completing necessary documentation correctly and promptly.
Basic Training and Technical School
USAF
12.2015 - 07.2016
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Sales Associate
Academy Sports and Outdoors
04.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Valero Corner Store
06.2013 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Forensic Science
Arizona State University
Tempe, AZ12.2025
Airman Leadership School
Community College of The Air Force
Dayton, OH12.2019
Technical Training -
Community College of The Air Force
San Antonio, TX07.2016
Basic Military Training -
Community College of The Air Force
San Antonio, TX02.2016
Paramedic -
Central Texas College
Killeen, TX08.2015
Emergency Medical Technician -
Central Texas College
Killeen, TX05.2014
High School Diploma -
Lampasas High School
Lampasas, TX05.2013
Skills
- Charting and clinical documentation
- Patient privacy and confidentiality
- Leadership
- Communication
- Patience
- Management
- Reliable
- Positive attitude
- Detail oriented
- Problem solving skills
Timeline
Paramedic, Emergency Department
USAF
09.2018 - 08.2020
Paramedic, Emergency Department
USAF
05.2017 - 08.2018
Labor and Delivery Technician
USAF
08.2016 - 05.2017
Basic Training and Technical School
USAF
12.2015 - 07.2016
Sales Associate
Academy Sports and Outdoors
04.2015 - 08.2015
Customer Service Representative
Valero Corner Store
06.2013 - 04.2015
Bachelor of Science - Forensic Science
Arizona State University
Airman Leadership School
Community College of The Air Force
Technical Training -
Community College of The Air Force
Basic Military Training -
Community College of The Air Force
Paramedic -
Central Texas College
Emergency Medical Technician -
Central Texas College
High School Diploma -
Lampasas High School
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