Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelsi Wigand

Millville,NJ

Summary

Dynamic and results-driven professional with strong leadership skills and extensive training experience, previously at ShopRite. Proven ability to enforce health and safety standards while building effective teams. Recognized for enhancing operational efficiency and resolving customer issues, ensuring high-quality service and compliance with company policies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Night Supervisor for Deli

ShopRite
05.2024 - Current
  • Organized evening meetings to set operations for following day and next shift crew.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Trained staff members to perform customer service and maintenance.
  • Upheld federal safety standards and environmental disposal protocols.
  • Compiled reports on production shortfalls, accidents and equipment problems.
  • Assisted customers with complaints, questions, and concerns.
  • Managed communication between associates and management, addressing key issues and needs.
  • Assigned each member of our team with specific daily tasks and responsibilities.

Commercial Cleaner

Anago Cleaning Systems. Commercial Cleaning Service For San Juan, Puerto Rico
05.2023 - 01.2024
  • Handled equipment, chemicals, and materials properly and with caution.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Maintained clean, neat, and professional entrances.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Residential Cleaneri

Brook View Apartments
04.2022 - 10.2022
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Assistsnt General Manager

Wendys Restaurant
06.2018 - 04.2021
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Shift Manager

Mcdonalds
08.2009 - 07.2014
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Education

None - Prerequisite

Rowan College At Gloucester County
Sewell, NJ

Diploma - Prerequisite

Williamstown High School
Williamstown, NJ
06.2011

Skills

  • Health and safety
  • Policy enforcement
  • Team building
  • Strong leadership
  • Training experience
  • Duty assignment
  • Staff supervision

Accomplishments

Every company I have worked for I have proven myself an excellent employee and leader and have received promotions at every company.


During my 10+ years in management, I have taken management courses. I also have my food safety certification.


I have made emense impacts on the companies I have worked for from positively effecting sales, employee turn over rate, to incorporating special cleaning tasks to maintain cleanliness off the stores to proper training of employees which gives them the opportunity to perform to the best of their abilities.

Certification

Shirt management course completed during my employment at McDonald's.


Management and food safety course that I completed March 2025 and is valid until March 2030.

Timeline

Night Supervisor for Deli

ShopRite
05.2024 - Current

Commercial Cleaner

Anago Cleaning Systems. Commercial Cleaning Service For San Juan, Puerto Rico
05.2023 - 01.2024

Residential Cleaneri

Brook View Apartments
04.2022 - 10.2022

Assistsnt General Manager

Wendys Restaurant
06.2018 - 04.2021

Shift Manager

Mcdonalds
08.2009 - 07.2014

None - Prerequisite

Rowan College At Gloucester County

Diploma - Prerequisite

Williamstown High School

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Kelsi Wigand