Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsi Willis

Oakdale,LA

Summary

Detail-oriented medical receptionist with expertise in appointment scheduling, patient verification, and multi-line communication. Committed to enhancing patient experiences through professionalism and efficient office management.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Oakdale Community Hospital
Oakdale, LA
04.2022 - Current
  • Managed appointment scheduling using electronic health record systems efficiently.
  • Collected and verified patient information for accurate record-keeping and billing.
  • Maintained cleanliness and organization of reception area to enhance patient experience.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Handled multi-line phone system, directing calls to appropriate personnel.

Utility Clerk

City of Oakdale
Oakdale, LA
03.2021 - 03.2022
  • Processed utility payments and billing inquiries for residents.
  • Maintained accurate records of customer accounts and transactions.
  • Managed incoming calls and provided information on utility services.
  • Assisted customers with service requests and complaints efficiently.
  • Coordinated schedules for meter readings and service interruptions.
  • Utilized billing software to generate invoices and statements promptly.

Towing Facility Clerk

Ervin & Son's Towing
Oakdale, LA
04.2018 - 01.2022
  • Managed daily office operations and maintained organized filing systems.
  • Processed client invoices and ensured timely payment collection.
  • Coordinated vehicle dispatch schedules and communicated with towing operators.
  • Maintained inventory of office supplies and ordered replacements as needed.
  • Documented towing incidents and prepared reports for internal records.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Operated cash register to process cash, check, and credit card transactions.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Prepared deposits according to established procedures.

Education

High School Diploma -

Pine Prairie High School
Pine Prairie, Louisiana
05-2016

Skills

  • Appointment scheduling
  • Patient verification
  • Multi-line communication
  • Customer service
  • Attention to detail
  • Professionalism
  • Time management
  • Appointment setting
  • Typing 40 wpm
  • Patient callbacks
  • HIPAA guidelines
  • Microsoft office
  • Proficient in Microsoft

Timeline

Medical Receptionist

Oakdale Community Hospital
04.2022 - Current

Utility Clerk

City of Oakdale
03.2021 - 03.2022

Towing Facility Clerk

Ervin & Son's Towing
04.2018 - 01.2022

High School Diploma -

Pine Prairie High School

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