Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsi D. Thomas

Grand Rapids,MI

Summary

Hardworking and enthusiastic job seeker with strong organizational skills eager to contribute to team success through hard work in a creative, fun and inclusive goal driven environment.

Overview

8
8
years of professional experience

Work History

Pre-Close Review Specialist

Fifth Third Bank
Grand Rapids, MI
02.2021 - Current
  • Manage my own queue
  • Knowledge of different states rules and regulations
  • Title vesting verbiage
  • Review and correct final documents
  • Collect/ review final documentation
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Accomplished multiple tasks within established timeframes.
  • Performed filing, billing and routing messages to appropriate departments.
  • Successfully completed special projects to exceed goals for my department and overall organization.

Jr Mortgage Closer

Lake Michigan Credit Union
Grand Rapids, MI
01.2020 - 01.2021
  • Reviewed and prepared Loan closing documents
  • Gather any missing data
  • Ensuring accuracy and smooth transactions
  • Knowledge of TRID regulations
  • Performed wire transfers
  • Multitasking in a high-volume climate
  • Time management
  • Effective communication
  • Strong independent work ethic

Lending Specialist

CASE Credit Union
East Lansing, MI
08.2019 - 07.2020
  • Effective and open communication with team members
  • Strong work ethic, active listener, organized, and self-motivated
  • Loan processing
  • Worked reports for lending/mortgage department
  • Funding deal-opening account
  • Assist employees/customers with questions/concerns
  • Monitored pipelines to track and log status of loans.
  • Worked with customers to understand needs and provide excellent service.
  • Create new processing techniques

Contact Center Specialist

Case Credit Union
Lansing, MI
01.2018 - 01.2019
  • Developed professional relationships with customers
  • Remained calm while managing and resolving customer complaints
  • Expedited documents to each department
  • Processed payment online with banking system
  • Worked independently to meet personal goal for month end
  • Ability to multitask
  • Delivered high quality customer service through answering the branch phone

MSR

CASE Credit Union
East Lansing, Michigan
10.2018 - 02.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.

SERVER/FRONT LEAD

Woody’s Oasis
Lansing, East Lansing, MI
01.2015 - 09.2018
  • Ability to multitask
  • Managed and balanced large amounts of money
  • Kept accurate record of drawer
  • Customer service based interactions
  • Server, Excellent customer service
  • Developed professional relationships with customers
  • Responsible for stock ordered
  • Tracked weekly deliveries
  • Managed front team
  • Training

Education

Classification: Internal Use -

Lansing Community College
2018

Graduated/Diploma - undefined

Bath High School
2016

Skills

  • Leadership
  • Communication
  • Customer service
  • Problem-solving
  • Adaptable skills

Timeline

Pre-Close Review Specialist

Fifth Third Bank
02.2021 - Current

Jr Mortgage Closer

Lake Michigan Credit Union
01.2020 - 01.2021

Lending Specialist

CASE Credit Union
08.2019 - 07.2020

MSR

CASE Credit Union
10.2018 - 02.2019

Contact Center Specialist

Case Credit Union
01.2018 - 01.2019

SERVER/FRONT LEAD

Woody’s Oasis
01.2015 - 09.2018

Classification: Internal Use -

Lansing Community College

Graduated/Diploma - undefined

Bath High School

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