Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsie Abney

Montgomery

Summary

Endearing Medical Technician committed to ensuring patients are comfortable and at ease while under hospital supervision. Dedicated to offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Extra duties included training airman and providers on the new VA and DOD electronic health record, patient advocate, ICE comment manager (Interactive customer evaluation), and overseeing clinic operations.

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Referral Support Advocate

Included Health
03.2025 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Delivered friendly service and offered expert support in every interaction.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
  • Exceeded metrics expectations.

Medical Technician

Air Force
09.2022 - 02.2023
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Collected and reviewed patient medical histories to accurately interpret test results.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Administered medications and treatments according to physician orders.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Utilized medical software to document and track patient progress.
  • Maintained accurate patient charts and medical records.
  • Cared for patients by providing personal assistance and ambulation.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Medical Technician

United States Air Force
06.2019 - 08.2022
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Managed over 50 patient messages daily.
  • Resolved 1-2 patient dissatisfaction concerns per week.
  • Assisted in getting awarded for having the soonest availability for patient care in the Air Force.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
  • Scheduled appointments and surgeries for patients.
  • Observed patient behavior to report changes to medical personnel.
  • Educated patients about treatments, medications and home care for conditions.
  • Delivered emotional support to patients and families.
  • Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
  • Performed medical tests and collected samples for laboratory analysis.
  • Collaborated with medical doctors and other healthcare professionals.

Education

In Progress - Biology

American Military University
Charles Town, WV
05-2027

Skills

  • Document review
  • Pre-authorizations
  • Insurance verification
  • Accurate documentation
  • Critical thinking
  • Patient advocacy
  • Patient safety
  • Patient Interaction
  • Patient Care Contributions
  • Medical Records Management
  • Medication Administration
  • Medical Office Administration
  • Maintaining Equipment
  • HIPAA Regulations
  • Staff Management
  • Managing Schedules
  • Risk Mitigation
  • Schedule Setting
  • Patient Care Documentation
  • Genesis Super User (EHR)
  • De-escalation techniques
  • Complaint handling
  • Reporting and documentation
  • Customer service

Timeline

Referral Support Advocate

Included Health
03.2025 - Current

Medical Technician

Air Force
09.2022 - 02.2023

Medical Technician

United States Air Force
06.2019 - 08.2022

In Progress - Biology

American Military University

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