Hiking
KELSIE ALEXANDER
Program Assistant
Mariposa,CA
Summary
Driven Program Assistent successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Program Assistant
Mariposa County Human Services
Mariposa, CA
01.2022 - Current
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Educated each staff member on program procedures and operational structures.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Managed both digital and physical filing systems and retrieved documents as required.
- Conducted research to assist with routine tasks and special projects.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Assisted with planning and coordinating day-to-day and special program activities.
Shop Manager
Foster Ace Hardware
Mariposa, CA
08.2020 - 11.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Sheet Metal Mechanic
IAP World Services
Fresno, California
11.2018 - 08.2021
- Measured installation locations with care to cut materials accurately and minimize waste.
- Put in new commercial ceiling diffusers, wall-mounted diffusers and other system devices.
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Repaired existing sheet metal assemblies to restore appearance and functionality.
- Helped team operate efficiently by keeping supplies, tools and equipment organized.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
Hospital Corpsman
Navy
N/A, N/A
11.2009 - 11.2014
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medical care for range of conditions and basic health concerns.
- Filled prescriptions and maintained pharmacy stock.
- Rendered emergency medical treatment and administered immunization programs.
- Coordinated and executed transport of sick and injured patients.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Transported sick and injured and conducted preliminary physical examinations.
- Learned new techniques to better serve patients' needs.
- Prioritized medical procedures based on severity of concern and available resources.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
Education
Associate of Science - Aviation Maintanence
San Joaquin Valley College-aviation
Fresno 01.2017 - 07.2018
Bachelor of Science - Management
University of Phoenix
Fresno, CA 07.2019 - 11.2022
Skills
Problem-Solving
Written Communication
Multitasking Abilities
Decision-Making
Dependable and Responsible
Data Entry
MS Office
Clerical Support
Analytical and Critical Thinking
Self-Motivated
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Trained and mentored 10 employees.
- Collaborated with team of 6 in the development of community out reach.
Certification
Airframe and Power Plant
Interests
Movies
Camping
Timeline
Program Assistant
Mariposa County Human Services
01.2022 - Current
Shop Manager
Foster Ace Hardware
08.2020 - 11.2021
Bachelor of Science - Management
University of Phoenix
07.2019 - 11.2022
Sheet Metal Mechanic
IAP World Services
11.2018 - 08.2021
Airframe and Power Plant
07-2018
Associate of Science - Aviation Maintanence
San Joaquin Valley College-aviation
01.2017 - 07.2018
Hospital Corpsman
Navy
11.2009 - 11.2014