Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsie Allen

Lake Park,GA

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with experience coordinating with insurance providers, prescribers and individuals to address issues.

Good relationship-building and multitasking skills. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Chancy Drugs
01.2023 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

First Impression Specialist

Chancy Drugs
03.2021 - 01.2023


  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Verified patient information to correctly dispense medications.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Greeted customers at counter and provided excellent customer service.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered questions regarding medication instructions and usage.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Re-stocked shelves with prescribed medications and health care products.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Maintained accurate records of drug inventory and orders for pharmacy customers.
  • Explained medication use and side effects under pharmacist direction.
  • Input patient information into computer system for prescription orders.

Team Member

Chick-fil-A
04.2010 - 03.2021


  • Developed and maintained positive relationships with customers to enhance service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prepared food orders to support waitstaff and other team members.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Received orders from customers and input into order management system.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.

Retail Associate

Bealls Outlet
01.2014 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked with loss prevention in monitoring shopper behavior.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate of Science - Social Work

Georgia Military College
Valdosta, GA

High School Diploma -

Lowndes High School
Valdosta, GA
05.2012

Skills

  • Information Documentation
  • Insurance Claim Processing Software
  • Team Collaboration
  • Medication Therapy Management
  • Resolving Complaints
  • Patient Education
  • Patient Information
  • Payment Processing
  • Organization and Prioritization
  • Patient Confidentiality
  • Pharmacy Records and Prescription Management
  • Resolving Customer Issues
  • Serve Customers
  • FDA and HIPAA Compliance

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Chancy Drugs
01.2023 - Current

First Impression Specialist

Chancy Drugs
03.2021 - 01.2023

Retail Associate

Bealls Outlet
01.2014 - 01.2019

Team Member

Chick-fil-A
04.2010 - 03.2021

Associate of Science - Social Work

Georgia Military College

High School Diploma -

Lowndes High School

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Kelsie Allen