Kelsie Aulds
Schertz
Summary
Dynamic professional with extensive experience in customer service and security, notably with GardaWorld. Proven ability in cash management and logistics, complemented by strong interpersonal skills. Adept at creating secure environments and fostering customer relationships, ensuring satisfaction and loyalty in fast-paced settings. Committed to excellence and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Armored Truck Driver/ Armored Guard
GardaWorld
10.2018 - Current
- Implemented security measures to safeguard customers and local inhabitants.
- Managed engagement to boost operational efficiency.
- Coordinated with dispatch regarding any issues encountered on route.
- Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
Customer Service Associate
Carenet
04.2017 - 10.2018
- Engaged members through personal and inviting phone interactions.
- Assisted members and families in leading healthy lifestyles.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Manager
Arby's
10.2013 - 04.2017
- Facilitated excellent service for clientele.
- Resolved high-priority customer problems successfully, showcasing exceptional problem-solving abilities and adhering to company principles.
- Ensured seamless team integration through effective training on organizational guidelines.
Shift Manager
Panda Express
04.2014 - 10.2015
- Enhanced guest experience by maintaining a hospitable presence.
- Handled disputes quickly and effectively, leading to agreeable resolutions.
- Achieved high levels of customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Greeter/Customer Service
Ace Cash Express
09.2013 - 10.2013
- Enhanced customer experience by supporting kiosk-based loan applications.
- Answered queries and resolved technical issues.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Receptionist
VIP Staffing
04.2013 - 09.2013
- Handled reception duties, ensuring smooth communication.
- Responded to problems through the appropriate procedures via a multiline phone system.
- Addressed concerns from both the organization and sales team promptly.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier/Customer Service
Panda Express
09.2011 - 04.2013
- Delivered timely and accurate responses to customer requests.
- Executed additional duties including food prep, managing cash transactions, and restocking supplies.
- Worked flexible schedule and extra shifts to meet business needs.
Manager
Fox's Pizza
01.2011 - 09.2011
- Oversaw restaurant operations, ensuring accurate cash handling and food preparation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Teacher
Kids Academy
09.2010 - 09.2011
- Implemented effective classroom management strategies for young learners.
- Handled communications with parents and prospective clients effectively.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Cashier/Customer Service
Rudy's BBQ
06.2010 - 09.2010
- Ensured high-quality customer interactions in a busy dining environment.
- Demonstrated strong active listening abilities for accurate understanding and completion of customer needs.
- Handled food preparation, cashier tasks, and stocking supplies.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor's degree - Psychology
Grand Canyon University
Phoenix, AZ04.2025
Skills
- Driving Experience
- Microsoft Office
- Security
- Logistics
- Manager
Certification
- Guard Card
- Driver's License
- Firearms License
Timeline
Armored Truck Driver/ Armored Guard
GardaWorld
10.2018 - Current
Customer Service Associate
Carenet
04.2017 - 10.2018
Shift Manager
Panda Express
04.2014 - 10.2015
Shift Manager
Arby's
10.2013 - 04.2017
Greeter/Customer Service
Ace Cash Express
09.2013 - 10.2013
Receptionist
VIP Staffing
04.2013 - 09.2013
Cashier/Customer Service
Panda Express
09.2011 - 04.2013
Manager
Fox's Pizza
01.2011 - 09.2011
Teacher
Kids Academy
09.2010 - 09.2011
Cashier/Customer Service
Rudy's BBQ
06.2010 - 09.2010
Bachelor's degree - Psychology
Grand Canyon University
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