Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsie Bateman

Eustis

Summary

Dynamic professional with a proven track record at Anchor Structural Design Build, excelling in relationship building and sales strategy development. Increased sales revenue by expanding into new territories. Adept at client relationship management and problem-solving, with a passion for customer satisfaction and compliance with health and safety regulations.

Overview

18
18
years of professional experience

Work History

Sales Manager/ Business Development

Anchor Structural Design Build
03.2025 - 08.2025
  • Built client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Conducted comprehensive market research to identify new opportunities and trends.

Restaurant Manager

Sunrise Grill
05.2020 - 03.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Cafe Manager

Beachie Beans Coffee Shop
07.2018 - 04.2020
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

Waitress Trainer

Sunrise Grill
06.2007 - 07.2018
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

Associate of Science - Business

Seminole State College of Florida
Sanford, FL

High School Diploma -

Tavares High School
Tavares, FL
01-2009

Skills

  • Relationship building
  • Staff management
  • Goals and performance
  • Client relationship management
  • Sales strategy development
  • New business development
  • Business development and planning
  • Passion for customer satisfaction
  • Organization and prioritization
  • Problem-solving
  • Social media marketing
  • Health and safety regulations

Timeline

Sales Manager/ Business Development

Anchor Structural Design Build
03.2025 - 08.2025

Restaurant Manager

Sunrise Grill
05.2020 - 03.2025

Cafe Manager

Beachie Beans Coffee Shop
07.2018 - 04.2020

Waitress Trainer

Sunrise Grill
06.2007 - 07.2018

Associate of Science - Business

Seminole State College of Florida

High School Diploma -

Tavares High School

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