Kelsie Belcher
Auburn,WA
Summary
Motivated customer service specialist with over 2 years of retail Computer literate experience in a fastpaced, team-based environment. Flexible schedule with willingness to learn.
Professional with extensive experience in lead generation and customer engagement within various industries. Successfully built relationships with key decision-makers to generate qualified leads, implementing a lead scoring system that prioritized high-quality prospects. Demonstrated ability to analyze customer needs and provide tailored product recommendations, contributing to improved sales conversion rates. Regularly tracked and reported on lead generation activities, offering insights for continuous improvement in strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Costco Lead Generator/Sales
Jet City Blinds
Bellevue, WA
12.2024 - 11.2025
- Built relationships with key decision-makers in target companies to generate qualified leads
- Achieved XX% conversion rate from leads generated into actual sales
- Implemented lead scoring system to prioritize high-quality leads for the sales team
- Tracked and analyzed key metrics such as response rates, conversion rates, and ROI of lead generation activities
- Attended industry conferences and trade shows to network with potential clients and generate leads
- Collaborated with sales team to develop customized pitches based on prospect's needs and pain points
- Identified opportunities for cross-selling or upselling existing customers during lead generation process
- Provided regular reports on lead generation activities, including progress updates, challenges faced, and recommendations for improvement
- Analyzed customer needs and recommended appropriate products and services.
- Responded promptly to customer queries via telephone or email.
- Created and maintained a database of leads for follow-up by sales team.
- Provided feedback on new product ideas based on customer insights.
- Participated in trade shows, conferences, and networking events to generate new business opportunities.
- Developed new leads each day at or above quotas.
- Networked to build client base and promote products to new and existing clients.
- Cross-sold additional products and services to purchasing customers.
Delivery Driver
Jimmy John's Sandwiches
Tacoma, WA
02.2022 - 08.2024
Crew Member
Freebirds World Burrito
Cedar Park, TX
09.2021 - 01.2022
- Prepared food for sales
- Cleaned the store
- Restocked
- Answered phones
- Customer service
- Cleaned and sanitized tables
- Handled money
- Packed to go orders
Delivery Driver/In-Shop
Jimmy John's
Round Rock, TX
03.2020 - 02.2021
- Exceptional customer Service
Delivery Driver/In-Shop
Jimmy John's
Coppell, TX
08.2019 - 12.2019
Delivery Driver/In-Shop
Jimmy John's
Avondale, AZ
11.2018 - 08.2019
- Answer telephone calls and respond to inquiries or transfer calls.
- Take and prepare to-go orders. Stocking
- Operate cash registers to accept payments for food and beverages.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and Retail Sales customers' concerns are addressed.
- Assist with preparing and serving food and beverages.
- Schedule and receive food and beverage deliveries, checking delivery Active Listening contents to verify product quality and quantity.
- Obey traffic laws and follow established traffic and transportation procedures.
- Customer-oriented
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
- Turn in receipts and money received from deliveries.
- Read maps and follow written or verbal geographic directions.
- Delivered food quickly while following all traffic laws
- Bread started washed Dishes
- Cleaned
Florist
Flowers at Sunriver Village
Sunriver, Oregon
02.2018 - 09.2018
- Deliver merchandise
- Write and record orders for merchandise or enter orders into computers.
- Explain products or services and prices and demonstrate use of products.
- Contact customers to persuade them to purchase merchandise or services.
- Answer questions about product features and benefits.
- Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
- Select themes, lighting, colors, or props to be used.
- Recommend product or service improvements to employers.
- Stock shelves with products.
- Open and closed shop
- Cleaned
- Watched the shop buy myself for most of the day
Sales Associate
Coastal
Auburn, WA
05.2015 - 08.2017
- Keep areas neat while working and return items to correct locations following demonstrations.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs.
- Identify interested and qualified customers to provide them with additional information.
- Work as part of a team of demonstrators to accommodate large crowds.
- Stock shelves with products.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Dress mannequins for displays.
- Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
- Stock shelves, and mark prices on shelves and items. stood watch over fitting rooms and provided truthful advise
Education
High School Diploma -
Fife High School
Fife, WA, USSkills
- Food safety
- Pet care
- Driving
- Google Workspace
- Food handling
- Basic maths
- Organizational skills
- Phone etiquette
- Sanitation
- Cash handling
- Guest services
- Mobile devices
- Lead generation
- Delivery driver experience
- Productivity software
- Customer service
- Restaurant experience
- Communication skills
- Food preparation
- Baking
- Culinary experience
- Cashiering
- Food service
- Sales
- Time management
- Food industry
- Computer operation
- Floral Design
- Dog handling
- Acting
- Relationship building
- Sales conversions
- Lead scoring
- Customized pitches
- Customer insights
- Reporting and documentation
- Product recommendations
- Client communication
- Team collaboration
- Market research
- Sales tracking
- Customer engagement
- Follow-up strategies
- Product promotions
- Sales team support
- Lead qualification
- Client engagement
- Verbal and written communication
- New client acquisition
- Sales conversion
- Customized pitching
- Cross-selling strategies
- Customer queries
- Trade show participation
- Sales quotas achievement
- Client relationship building
- Customer service excellence
- Upselling techniques
- Inventory management
- Telephone and email etiquette
- Sales goal achievement
- Targeted outreach
- Outbound calling
- Customer needs assessment
- Appointment scheduling
- Product knowledge
- Teamwork
- Client surveys
- Adaptability
- Detail orientation
- Serve customers
- Product promotion
- Product descriptions
- Persistent Follow-up
- Excellent communication
- Customer targeting
- Multitasking Abilities
- Promotional awareness
- Warm calling
- Flexible schedule
- Negotiation skills
- Presentation skills
Certification
- Driver's License
- Food Handler Certification
Languages
English, Fluent
Willing To Relocate
Tukwila, WA
Timeline
Costco Lead Generator/Sales
Jet City Blinds
12.2024 - 11.2025
Delivery Driver
Jimmy John's Sandwiches
02.2022 - 08.2024
Crew Member
Freebirds World Burrito
09.2021 - 01.2022
Delivery Driver/In-Shop
Jimmy John's
03.2020 - 02.2021
Delivery Driver/In-Shop
Jimmy John's
08.2019 - 12.2019
Delivery Driver/In-Shop
Jimmy John's
11.2018 - 08.2019
Florist
Flowers at Sunriver Village
02.2018 - 09.2018
Sales Associate
Coastal
05.2015 - 08.2017
High School Diploma -
Fife High School